Banking Customer Service Representative

2 months ago

Hialeah FL United States Teleperformance USA Full time
Category : Customer Service/Support

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

  • Customer Service Representative

    2 weeks ago

    Hialeah, United States CAREERXCHANGE Full time

    We are seeking a detail-oriented and customer-focused Customer Service Representative for a 12-week contract assignment in Miami, FL. This role involves processing customer transactions, resolving inquiries, and maintaining an exceptional standard of Customer Service, Customer Service Representative, Customer Experience, Representative, Banking, Staffing,...

  • Banking Customer Service Representative

    4 months ago

    Hialeah, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways. With more than 500,000 inspired andpassionate people speaking more than300 languages, our global...

  • Banking Customer Service Representative

    1 week ago

    Hialeah, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Banking Customer Service Representative

    1 week ago

    Hialeah, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TPScroll down for a complete overview of what this job will require Are you the right candidate for this opportunityTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful...

  • Banking Customer Service Representative

    3 months ago

    Hialeah, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Bilingual Banking English/Spanish Banking Customer Service Representative

    3 months ago

    Hialeah, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Bilingual Banking English/Spanish Banking Customer Service Representative

    3 months ago

    Hialeah, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Bank Teller/Customer Service Representative

    2 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    3 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    3 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    2 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    3 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Banking Customer Service Representative

    4 months ago

    Hialeah Lakes, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Bank Teller/Customer Service Representative

    3 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    2 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    3 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    2 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    3 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Bank Teller/Customer Service Representative

    3 weeks ago

    Sioux Falls, SD, United States Levo Federal Credit Union Full time

    As a Member Service Associate/Teller, you connect with our members to build trusted relationships and help them achieve their financial goals. In this role, you assist members with their everyday banking transactions and needs, such as deposits, loan payments, and withdrawals. You must be able to think creatively to find solutions and solve problems for our...

  • Banking Customer Service Representative

    2 months ago

    Davie, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300...