Assistant Store Manager
2 days ago
Assistant Store Manager - White House Black Market
Location: Nashua, New Hampshire 03060
Country: United States
Region: Northeast
Reference Number: 6400
Position Type: Permanent
Category: Retail
Job Function: Store - Management
Position Objective:The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.
Functional Responsibilities:- Performance Culture:
- Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
- Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
- Controls payroll and supply budget.
- Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.
- Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
- Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
- Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
- Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on-line and in-store.
- Motivates and inspires store team, developing a shared vision while modeling core values.
- Promotes an inclusive, collaborative approach to problem-solving.
- Communicates with store teams and Store Manager to effectively lead positive change.
- Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards.
- Ensures prompt resolution of customer concerns.
- Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign-up.
- Assists in recruiting, hiring, and developing a high performing team.
- Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
- High School diploma or equivalent
- 2+ years of retail management experience preferred
- Must be 18 years of age or older
- Excellent communication, verbal, and written skills
- Able to learn or adapt to technology provided by the company
- Strong organizational skills and ability to multi-task in a fast-paced environment
- Strong leadership qualities, training, and team building skills
- Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.
- Ability to work a flexible work schedule, including nights, weekends, and holidays is required
- Constant Walking/Standing- 67-100% of 8-hour shift
- Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
- Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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