Telecom Engineer
3 days ago
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This position contributes to the success of Stericycle by providing Telephony solutions and support to the call center and the business enterprise. The individual is responsible for, but not limited to, design, advanced troubleshooting, problem resolution of complex telecommunications systems, the deployment of new software and/or hardware technologies, application programming and operations functions.Position will have in depth level knowledge of telephony technologies to contribute to administration and support of various telecommunications solutions. The responsibility to monitor, operate, and administer telecommunications platforms and systems to ensure that solutions perform in a manner which best meets business needs. Position must be able to serve in an 'on-call' schedule by carrying company-provided cell phone.
Key Job Activities:1) Administration, implementation and enhancement of telecommunications network infrastructure & integration of related systems and other unified communications solutions in response to business needs.
2) Documentation and administration of Interactive Voice Response (IVR) applications, call treatments and complex intelligent call routing configurations.
3) Monitors voice, CTI, fax and data communications environments and application behavior to ensure integrity, reliability, and performance. Able to identify utilization anomalies and make appropriate configuration changes to scale the telecommunications architecture.
4) Works closely with internal and external technical teams including the telecom carriers to resolve telephony issues.
5) Administers & documents other Telephony systems including electronic fax, outbound dialers, voice mail, messaging & conferencing systems.
6) Provides Tier 3 technical issue resolution and guidance in their area of Telecommunications and Call Center support. Mentors lower Tier team members.
Education:Required Education: in Bachelors or Equivalent
Experience (EMEAA): Certifications and/or Licenses:Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Disclaimer:The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
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