Director, Outpatient Services

3 days ago

Salt Lake City UT United States University of Utah Full time

Overview

The Director of Outpatient Services oversees the ambulatory operations and outpatient eye care services for the Moran Eye Centers across the University of Utah Health system.

The Director of Outpatient Services is responsible for directing the operations and strategic planning of human resources, customer/patient services, and financial management in support of the goals and mission of the organization. The incumbent works with multiple departments, locations, physicians, and staff to understand and meet the needs of the surrounding community.

This position has no responsibility for providing care to patients.

Leadership and oversight include Moran Clinics at the following locations:

  • John A. Moran Eye Center (University of Utah Campus)
  • Farmington Health Center
  • Midvalley Health Center (Murray)
  • Parkway Health Center (Orem)
  • Redstone Health Center (Park City)
  • Redwood Health Center
  • South Jordan Health Center
  • Stansbury Health Center
  • Westridge Health Center (West Valley)
  • Primary Children's Hospital (University of Utah Campus)
  • Primary Children's Hospital in Lehi

Qualifications

Required:

  • Bachelor degree in Health Care Administration, Business Administration, or related area, or equivalency.
  • Six years of progressive management experience.

Preferred:

  • Master's degree in Health Care Administration, Business Administration, or related area.
  • Six or more years of progressive ophthalmic clinic management experience.
  • Certified Ophthalmic Medical Technologist (COMT) is strongly preferred.

Responsibilities

Job Specific Responsibilities and Accountabilities

  • Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

  • Hiring, training, developing, and communicating with staff.

Financial Management

  • Responsible for developing, monitoring, and achieving budget goals.
  • Manages labor and non-labor expenses to budget or flex budget.
  • Manages revenue to budget to maximize potential revenue.

EPE/Service

  • Responsible for patient satisfaction scores within assigned area(s).
  • Responsible for upholding PROMISE standards of direct reports and team members.

Quality

  • Responsible to achieve quality goals for assigned area(s).
  • Manages and promotes continuous process improvements in assigned area(s).

Performance Management

  • Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
  • Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

  • Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
  • Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job as outlined above.
  • Demonstrated leadership, human relations, and effective communication skills.
  • Ability to determine the appropriate staff mixes to support patient and customer needs.
  • Knowledge of hospital business operations and demonstrated strategic planning skills.
  • Knowledge of budgeting practices, reporting analysis, and forecasting.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

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