Senior User Experience Researcher, Insights

1 day ago

Alpharetta GA United States ADP, Inc. Full time

ADP is hiring a Senior UX Researcher, Insights & Operations.

  • Are you inspired by sharing knowledge and human insights, making an impact across complex organizations?
  • Do you enjoy collaborating with researchers and stakeholders, helping the organization learn quickly and effectively?

Well, this may be the role for you. Ready to design what's next?

In this role, you will be part of ADP's UX Research team, where you will manage the gathering, analyzing, and storing of human insights in a searchable repository for ADP's cloud-based payroll, tax, HR, talent, time, and benefits solutions. You will ensure that research insights are widely accessible and easy for everyone in the organization to use, encouraging research reuse. Every day, you will be driving continuous improvement in the quality and effectiveness of insights practices and processes. By partnering with researchers, designers, product managers, and other teams, you're on a constant mission to enable knowledge management that informs our product and design decisions. In addition, you’ll be supporting the UX Research operations program, lending a hand in areas such as participant recruiting, data formats and best practices, and process improvement.

To thrive in this role, you should be comfortable establishing a knowledge management and insights repository from the ground up. You know how to create a foundation and framework for insights with a focus on taxonomy and tagging, both at the global and project level. You understand how to organize various artifacts, from research reports, deliverables, and videos (bonus points if you know how to use Dovetail, Maze, or similar tools). We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: enabling the organization to store and share human insights, complementing other data sources across ADP to ensure our products are easy, smart, and human

What You'll Do:

  • Ownership mindset. You're responsible for establishing a knowledge management system, with a vision of how to scale in the future. By enabling the capture and organization of data and insights, you have the right blend of technical, organizational, and analytical skills.
  • Strategy and vision. We're always looking for new methods and approaches to gathering and sharing insights. You have a desire and aptitude for spotting User Experience research trends and bringing them into the enterprise.
  • You'll work each day with people in the UX organization (researchers, designers, content writers) as well as with adjacent teams (product, development, marketing, and more). We have a fast-paced environment with cross-functional teams, where you will be challenged to understand issues and solve problems.
  • Data Structuring and Categorization: You are able to organize insights in a way that is logical, scalable, and easy to navigate. This includes creating taxonomies or classification systems to help identify patterns, draw connections and extract meaningful insights that speak to human behaviors.
  • Knowledge management: Understanding how to tag insights with relevant metadata so they can be easily filtered and searched, along with communicating best practices and establishing a governance process are key to this role.
  • Insights communication. You help teams access relevant knowledge from prior research, and support teams to analyze, share, and store findings and insights. You know how to develop a communications strategy across various channels, enabling the research insights to be visible and used.
  • Continuous Improvement. By driving continuous improvement in the quality and effectiveness of insights practices and processes, you’ll enable the UX Research team and others to solve problems with process.

TO SUCCEED IN THIS ROLE:

  • You'll have a Bachelor's degree OR equivalent.
  • At least 3 years professional experience in User Experience Research Operations in a software development environment.
  • Your prior experience with research tools like Dovetail, Maze, UserZoom, Qualtrics, Figma, will give you the comfort in this role to be successful.
  • Experience with Jira, Confluence, and Sharepoint.
  • Experience with HCM, B2B, and/or similarly complex products.
  • Understanding of and comfort working with cross-functional roles: UX Researcher, UX Designer, UX Operations, Product Owner, and Developer.
  • Detail oriented, proactive and organized, with good listening and follow-up skills.
  • Effective and engaging written and verbal communication skills.
  • Project management skills to track and continuously improve our research knowledge management.
  • Ability to work independently on multiple projects simultaneously.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
  • Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  • Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  • Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  • Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
  • Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for?Apply today

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