Customer Support Advisor

2 days ago

Boston MA United States Rotterdam Innovation City Full time

Customer Support · Boston · Hybrid Remote

Customer Support Advisor

Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world.

We develop workforce management solutions - software that makes scheduling and time reporting smoother and more flexible for almost a million users worldwide

We value passion, quality, innovation, trust, and collaboration. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.

We have a hybrid working setup, and therefore you will be required to attend our Boston office a minimum of twice per week.

About the role

Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base.

What you’ll be doing

  1. Solve 1st Line cases in line with the Customer Support KPIs.
  2. Use troubleshooting experience and available resources to resolve customer issues.
  3. Report on and follow up on any defects that are found.
  4. When necessary, escalate issues to RnD and Second Line.
  5. Develop strong relationships with internal departments and communicate with people at all levels of the organization.
  6. Support other parts of the organization with questions about Quinyx’s products and customers.

What you’ll bring to the team

  1. Service-oriented with a customer-focused mindset.
  2. Analytical and a “people person” with a great, humble attitude.
  3. Self-motivating with the ability to multitask, prioritize, and strong time management skills. Able to plan own time and workload as well as meet deadlines.
  4. A true team player with a willingness to share knowledge and experience.
  5. Strong written and verbal communication skills. Able to relate to and relay information to individuals in various roles including those with technical and non-technical understanding.

What is it for you?

We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, gym membership contribution, and last but not least, you will have the chance to participate in our well-known yearly ugly Xmas sweater competition

Life at Quinyx

We are an innovative, agile, and continuously growing modern tech company. We value passion, creativity, quality, and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Our global team, of 30 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague, or spending time together during our regular after-work socials. We have built a family atmosphere here at Quinyx and are committed to sharing knowledge and supporting one another

Want to join the family?

At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability, or Veteran status.

Happy Workforce, Happy Business

Department Customer Support Role Customer Service Advisor Locations Boston Remote status Hybrid Remote

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