Director of Strategic Engagement and Client Analytics

2 days ago

Oregon IL United States Geodis Group Full time
Director of Strategic Engagement and Client Analytics

Job Category: Account Mgmt

Requisition Number: DIREC041657

  • Posted: November 21, 2024
  • Full-Time
Locations

Brentwood, TN 37027, USA

Description

Director of Strategic Engagement & Client Analytics

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

  • Lead consultative engagements with strategic accounts to design personalized solutions and identify cross-sell/upsell opportunities.
  • Optimize client engagement across the customer lifecycle, from onboarding to renewal, in collaboration with internal and external teams.
  • Oversee the execution and development of existing client engagements and delivery of client-facing materials.
  • Monitor client health and satisfaction, ensuring high-quality service delivery.
  • Identify “at risk accounts” and work with support teams to implement turnaround plans to reduce churn.
  • Utilize data and analytical expertise to provide tailored recommendations that drive client success and cross-sell opportunity.
  • Drive process improvements within the client services department by leveraging the Work To Be Done (WTBD) Matrix.
  • Manage and report progress on the WTBD, ensuring accountability and streamlined workflows.
  • Ensure data-driven client reports and marketing materials align with business objectives.
  • Collaborate with Client Insights and Marketing to measure and improve the client experience.
  • Build strong relationships across GEODIS functions, ensuring seamless collaboration to support client services.
  • Lead the adoption, integration, and management of AMOS, ensuring it meets business requirements.
  • Ensure WTBD tasks are regularly updated and reported within AMOS to provide real-time visibility to stakeholders.
  • Ensure accurate data entry, system updates, and CRM compliance in SFDC.
  • Provide training and support to teams for consistent usage and maximum impact.
  • Analyze critical data points to improve client interactions, monitor client health, and enhance GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR, and Sustainability.

What you need: (requirements)

  • Minimum 5 years of experience in Global Supply Chain Industry or function.
  • Strong consulting experience preferred.
  • Knowledge of transportation management, network design, global flows, and warehousing design concepts.
  • Experience in a 3PL environment strongly preferred.
  • Experience with operations analysis and design.
  • Experience with operations management preferred.
  • Experience with customer relationship management (CRM) software preferred.
  • Knowledge of P&L statements.
  • PC literate with a command of Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

Bonus if you have: (Preferred requirements)

  • Exceptional technical skills.
  • High level of business acumen and strategic thinking.
  • Ability to work in matrix organizations.
  • Capacity to manage multiple teams working on projects concurrently.
  • Exceptional understanding of the economics of solutions and implementations.
  • Ability to communicate with various levels of the organization as well as various levels of the customer’s organization.
  • Ability to influence others.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Capable of leading High Complexity engagements and inter-functional work teams.
  • Ability to travel domestically and internationally up to 50% of time.

What you gain from joining our team: (benefits)

  • Access wages early with the Rain financial wellness app.
  • Free telemedical access to doctors and therapists through FirstStop Health available first day of employment
  • Health, dental, and vision insurance after 30 days of employment.
  • Paid maternity and paternity leave.
  • Access to career development, employee resource groups, and mentorship programs.
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app.
  • Free financial wellness programs.
  • Opportunities to volunteer and give back to your community.
  • + more

Join our Team

Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

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