Event Associate
4 weeks ago
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today
Overview
The Event Associate will be expected to provide thoughtful product recommendations that fit
the skill/experience level of each athlete. As the Field Associate you’ll support the Field/Lead Coach
for our in-store sport events – both on and off the field. In addition to in-store events, you’ll have the
opportunity to assist the lead with DICK’S sponsored camps, clinics and programs – bringing your
passion and expertise for sports to our experiential store. The job duties and responsibilities of this
Role Include The Following
- Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK’S common purpose and delivering hassle-free, engaging, athlete-first service.
- Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.
- Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
- Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
- Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
- Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
- Adhere to all loss prevention standards.
- Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
- Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
- Perform other tasks as assigned by management
- At least 2 years of customer service experience preferred
- Customer-service oriented
- Strong detail orientation
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