IT Technical Account Manager

1 day ago


Portland OR United States Pacific Office Automation Inc. Full time

Career Opportunities with Pacific Office Automation

Current job opportunities are posted here as they become available.

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX.

Position

We're looking for a Technical Account Manager to join our team at our office in Beaverton, Oregon .

As an IT Technical Account Manager (TAM) , your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Information Technology sale including post-sales calls, directing the client with onboarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews, maintain a good working technology relationship with current clients and sales engineers.

  1. A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis.
  2. Provide Technical recommendations during the initial sales process, presenting the components of the Maturity Model and assisting with a Technology roadmap.
  3. Work in a team environment with other TAMs that support our clients.
  4. Design, write and develop a scope of work for IT applications and hardware installations.
  5. Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.
  6. Providing training, development, and direction of IT Engineers that support over 200 Outside Sales Representatives.
  7. Developing and maintaining a 'trusted advisor' relationship with the current IT service desk, sales teams, and clients.
  8. Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements.

Qualifications

  1. 3-5 years experience as a Technical Account Manager
  2. Bachelor’s degree in Business, Computer Science, or Management Information Systems
  3. Net+ Certified, MCP, MCA, MCSE, Cloud, Firewall
  4. Knowledge of IT managed services, IT Project engineering, sales experience, coupled with management in a technical field
  5. A good understanding of general IT operations and service management
  6. Risk mitigation, security, web technologies, routing, exchange, active directory and servers
  7. Cloud technologies AWS, Email, and Server migration, VPN technologies, data migration, systems integration, VMware, Hyper V, etc.

Compensation and Benefits

  • Matched 401k
  • Medical/Dental/Vision/Life insurance plans
  • Company car / monthly car allowance
  • $60-100K/year DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law.

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