Tour Programs Manager

Supervisor: Associate Director of Learning and Engagement

Job Summary:

Under the general direction of the Associate Director of Learning and Engagement, the Tour Programs Manager develops a suite of docent-led, community-led, and self-guided tours for the Honolulu Museum of Art’s visitors. In close collaboration with the Education and Community Programs Manager, the Tour Programs Manager trains, evaluates, and schedules a core group of 50-60 active volunteer docents to ensure tours are accessible, interesting, and relevant to museum audiences. They also work with community members and artists to co-create tours that engage visitors with narratives beyond the museum’s walls.

The Tour Programs Manager is a key member of HoMA’s interpretive team comprised of the Education and Community Programs Manager, Interpretive Resources Manager, Studio Programs Manager, and HoMA’s curators. Together, they are charged with developing a cohesive and complementary suite of interpretive programs and resources that support the vision and values of HoMA.

Minimum Qualifications:

• A Bachelor’s Degree in Education, Museum Studies, Art History, or related field and two to five years of comprehensive related experience.
• Foundational knowledge of teaching and developing curriculum.
• Demonstrates a broad knowledge of inquiry based pedagogical theory and technique, as well as a strong art historical expertise.
• Exceptional ability to manage, lead and build the capabilities of a driven, bright team of volunteers.
• Ability to create communities and sense of belonging.
• Strong communication, both written and verbal, and organizational skills.
• Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.

Desired Qualifications:

• An advanced degree in a related field, such as a Master’s Degree in Education, Museum Studies, or Art History.
• Working knowledge of creating and tracking budgets and evaluation techniques to assess impact of programming.
• Experience in a museum environment or nonprofit organization with multiple sites and varying degrees of need.
• Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.

Development of Tour Content:

• Works closely with the Associate Director of Learning and Engagement to develop interpretive strategy and pedagogy for museum tours and conceptualize the long-term vision for growth of tour programming.
• Develops and writes new content for self-guided and docent-led tours, geared towards a variety of audiences, on a quarterly rotation.
• Collaborates with community members and artists to co-create community/artist-led tours.
• Works closely with HoMA’s interpretive team to develop content that is aligned and complementary across all interpretive activities and resources.

Docent Training and Evaluation:

• Works with the Education and Community Programs Manager to:
  • Provide continuing education for docents in current pedagogical approaches.
  • Evaluate, conduct regular observations, and provide constructive feedback to docents.
• Creates training guides for new docent-led tours and trains docents on their knowledge and ability to converse about the museum’s collection and exhibitions and ensure a high level of efficacy and fidelity in all museum tours.
• Works with the Curatorial department on all new exhibitions to:
  • Coordinate continuous Curatorial training for docents.
  • Generate training guides and supplemental resources to provide key messages.
• Oversees program evaluation and keeps an account of visitor survey results.

New Docent Training:

• Works with the Education and Community Programs Manager to:
  • Recruit for, coordinate, conduct and lead a 6-month training program for new docent intake when needed.
  • Maintain and update the new docent training handbook for relevancy and that it reflects current museum practices.
  • Determine the need and when to train for a new docent cohort.

Docent Management and Scheduling:

• Works closely with the Education and Community Programs Manager in scheduling docents, tours and docent training.
• Acts as liaison between Docents and Learning and Engagement staff and other HoMA Departments.
• Works closely with the docent liaisons to coordinate monthly docent meetings and events and determines their role and administrative responsibilities.

Program Administration:

• Works with Communications, Design, and Visitor Engagement departments to develop program promotion in print and online as well as ensuring the website is kept up to date.
• With Security, Facilities and Visitor Engagement departments, coordinates all administrative, operational, interdepartmental, and day-to-day logistics for tour programs.
• Tracks and reports attendance data and works closely with the HR Coordinator in reporting docent hours.
• Assists the Associate Director of Learning and Engagement with grant writing and reporting and monitoring of program budgets.
• Demonstrates a commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion through respectful communication and cooperation with others at all times, continuous training, and modeling inclusive behaviors.
• Other duties as assigned.

Compensation:

The Honolulu Museum of Art is committed to practicing salary transparency. The minimum salary for this position is $55,000 per year and the maximum salary is $65,000 per year. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:

• Fully covered medical, dental, and vision insurance for employee
• 12 paid holidays
• 15 days of vacation accrual in 1st year, increasing to 20 days in 2nd year
• 15 days of annual sick leave
• Group retirement plans with employer matching after 2nd year
• Shop, Museum Café, and Art School discounts
• Onsite parking provided

Working Conditions and Atmosphere:

Works in an office environment. General office hours are Monday through Friday, 8:00 a.m. to 5:00 pm with some evenings and weekends as needed. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfill all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Diversity, Equity, Accessibility, and Inclusivity:

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is also prohibited.