Head of Account Management, Integrated Marketing

14 hours ago

Washington DC United States Finnpartners Full time

The Opportunity:

FINN Integrated Marketing is looking for an experienced and driven Head of Account Management to lead our account team in delivering exceptional client service and fostering long-term relationships. You’ll focus on strategically managing and growing key accounts while ensuring alignment with our business goals. With visibility across all client-facing teams, you’ll develop solutions that drive client retention and growth, ultimately leading to impactful results.

Who are we looking for:

  • Strategic Leader: You have a knack for aligning client needs with business objectives, ensuring success on both sides.
  • Team Builder: You excel at leading and developing account teams, promoting collaboration, growth, and innovation.
  • Revenue Driver: You identify opportunities to expand services within existing accounts and ensure client retention.
  • Collaborative Problem Solver: You work cross-functionally to ensure efficient operations, seamless delivery, and client satisfaction.
  • Proactive Communicator: With excellent communication skills, you manage client relationships and foster a high standard of service delivery.

What you’ll be part of:

  • A fast-growing agency with exciting clients and a steady pipeline of projects.
  • A talented team of professionals eager to collaborate and support each other.
  • Peer leaders that genuinely care and support each other as we collaborate to achieve personal and group success.
  • A culture that values teamwork, accountability, and process improvement.
  • An agency that’s committed to maintaining a healthy work-life balance.

Where will you work?

Wherever you are. And in the office on Tuesdays and Thursdays…if you want.

We’re a remote workplace (with optional in-office days). We have offices in Boston, Nashville, New York, Portland, DC and London.

Responsibilities:

  • Develop Departmental Best Practices: Create and implement scalable best practices for account management, ensuring the team delivers consistent, high-quality service across all client engagements.
  • Collaborate with Sales for Account Growth: Partner with the sales team to create cohesive structures and processes that drive collaborative account growth, ensuring seamless handoff and alignment on client goals.
  • Strategic Leadership & Client Development: Lead the strategic direction of the department by identifying new opportunities, setting team goals, and maintaining focus on long-term client growth and retention.
  • Oversee and Develop Key Client Relationships: Manage high-profile accounts, ensuring exceptional service delivery and strategic growth.
  • New Business: Actively participate in new business efforts beyond organic growth by contributing to strategic pitches, building client partnerships, and identifying cross-functional opportunities that align with agency capabilities and client needs.
  • Collaborate with Project Management for Seamless Client Service: Work closely with the project management team to ensure smooth coordination between internal teams and client-facing needs, addressing both operational details and strategic goals.
  • Oversight of Complex Project Execution: Guide the team in managing concurrent work streams, addressing unique client needs, and ensuring seamless project execution.
  • Resource Alignment & Risk Management: Navigate competing priorities across teams, ensuring resources are aligned with client and business needs while proactively identifying and mitigating project risks.
  • Financial & Operational Stewardship: Oversee financial management, including monthly billing and reconciliation, while maintaining budget alignment and delivering actionable insights to senior management and clients.
  • Advocate for Continuous Improvement: Drive initiatives that enhance service quality, improve internal processes, and foster innovation across the team.
  • Foster Cross-Functional Collaboration: Work closely with creative, production, and strategy teams to implement client-centric solutions that deliver measurable results and align with the company’s goals.
  • Champion a Culture of Excellence: Instill a culture of accountability, collaboration, and continuous improvement across the department.

Qualifications:

  • 10+ years of experience in account management within a marketing or advertising agency.
  • Proven track record with multi-million dollar accounts.
  • Strong leadership and communication skills.
  • Ability to deliver strategic, client-focused solutions.
  • Bachelor’s degree required.

Why join FINN Partners?

  • Competitive salary and benefits package.
  • A company that prioritizes work-life balance (we value logging off at a reasonable hour).
  • Career advancement opportunities in a fast-growing company.
  • A supportive, collaborative culture that values innovation and continuous learning.
  • A wellness subsidy because your health and well-being are important to us.

Anticipated Salary: Commensurate with experience and depending upon the workplace location.

To apply, please upload your resume, cover letter, and your desired salary in $USD. While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest.

About FINN Partners:

FINN Partners is a great place to work, but don’t take our word for it. We’ve been voted “#1 Best Agency to Work For” in the Extra-Large Agency Category by PR Week. Our team shares an entrepreneurial spirit and a collaborative culture, which makes us a sought-after employer. Join us to grow your career and be part of a team that’s making an impact.

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