Account Director

2 days ago

Chicago IL United States JLL Full time

The Account Executive is accountable for developing and implementing a strategic account business plan that will delight our clients and ensure a healthy long-term relationship. The Account Executive anticipates client needs and delivers to outperform on our contractual commitments. They also build financial plans and ensure strict adherence to these plans through accurate forecasting. The Account Executive creates and manages high-performing teams that not only deliver operational excellence but also keep employees engaged and thriving. Additionally, the Account Executive drives global account expansion initiatives to achieve the aggressive (??) growth targets set by the firm.
Primary Responsibilities:
Establishes the vision and strategy of the regional and global account plans, ensuring exceptional delivery to the client.
Demonstrates a deep understanding of key business drivers and aligns the team's priorities with deliverables to drive global growth and expansion.
Leads a team of talented individuals to deliver integrated services across the portfolio, including facilities management, project management, portfolio strategy, transaction management, lease administration, occupancy planning, and car fleet.
Builds and cultivates strong relationships with key stakeholders in the client organization, both regionally and globally.
Responsible for achieving financial targets for the account, including revenue, expenses, and debtors' targets, on a global scale.
Proactively manages new scope and identifies cross-selling opportunities to drive additional revenue across regions.
Ensures adherence to contract requirements and achieves key performance indicators and service levels.
Actively manages the professional development of their team, fostering a culture of continuous learning and growth.
Develops and manages regional and global initiatives and programs for the account, including savings targets, benchmarking, and best practices.
Ensures consistency in reporting, standard operating procedures, systems, and HR practices.
Conducts Quarterly Business Reviews in the region and participates in global reviews.
Demonstrates exemplary executive presence, strategic mindset, financial acumen, and transformational leadership on a global scale.
Manages the account budget, identifies opportunities for generating additional revenue, and mitigates risk for the firm, considering global implications.
Collaborates with clients globally and provides exceptional client service delivery.
Leadership Behaviors:
Client Focus: Dedicated to exceeding client expectations to ensure a positive Net Promoter Score in satisfaction surveys. Proactively solicits and responds to feedback and input from the client. Establishes and maintains effective relationships with clients, leadership, and business unit leaders.
Results Driven: Ability to translate the elevated account plan into a solid delivery model. Measures relevant data (financial, environmental, performance) and uses it to reassess, adjust, expand, or curtail. Takes corrective action quickly and decisively when performance falls short of expectations or when redirection is required.
Natural Coach: Clearly establishes performance expectations and goals for employees. Provides point-in-time feedback on the performance of employees. Creates an environment with strong morale and fosters talent development and growth.
Drives Growth: Establishes credibility with leaders immediately through confidence and presence. Builds and maintains effective relationships based on mutual trust and respect. Identifies and capitalizes on business development opportunities.
Solutions Oriented: Uses rigor and logic to solve difficult problems with effective solutions. Identifies issues before they become problems. Looks beyond the obvious and doesn't stop at the first answers.
Builds Relationships: An expert in building and growing relationships with stakeholders, peers, subordinates, and wider JLL colleagues. Role models expertise in creating a harmonious working environment where all levels feel comfortable seeking guidance or input.
Firm Knowledgeable: Understands the fundamentals of the outsourcing business and the real estate industry. Knows the various products our business offers and can identify levers for growth opportunities.
Requirements:
Seasoned leader with a minimum of 15 years of experience in real estate, preferably with a focus on Facilities Account Management at an elevated level, as well as understanding/experience in Transaction Management, Project Management, Strategic Portfolio Management, Lease Administration, Workplace Strategy, and Employee Experience.
Proven track record of successfully managing complex account structures across multiple teams, disciplines, locations, and countries.
Demonstrated ability to effectively balance client needs with the goals and objectives of the firm and drive global business growth opportunities.
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies.
Extensive experience hiring, training, and retaining large teams in a client service environment.
Financially astute with a global commercial orientation, with experience in managing large teams and budgets on a global scale.
Bachelor's degree required, with a broad range of business experience; MBA or post-graduate studies preferred.
Demonstrated leadership and management skills with a focus on achieving results.
Strong strategic mindset and the ability to drive growth and expansion at a regional and global level.

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