Data Scientist II, Customer Engagment Technologies
1 day ago
Job ID: 2839149 | Amazon.com Services LLC - A57
The Data Scientist in NLP within Customer Engagement Tech, Self-Service and Automation team will work on the research, design, and implementation of solutions to key challenges in developing, evaluating and deploying solutions based on large pretrained language models into conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner.
This involves model development in areas such as multi-turn dialogue management, knowledge grounding, and open-ended generation and assessment of dialogue quality and style of the conversational model.
Key job responsibilities- Define and implement robust HITL strategies to effectively expedite LLM models scaling process.
- Collaborate with human annotators and subject matter experts to establish clear guidelines and quality control measures.
- Analyze feedback loops and iterate on model performance to ensure continuous improvement.
- Conduct in-depth analysis of large-scale conversational datasets to identify patterns, trends, and potential challenges.
- Independently document methodologies, findings, and results in a clear and concise manner, ensuring reproducibility and knowledge sharing.
- Collaborate with cross-functional teams, including applied scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms.
- Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.
- Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.
- Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.
BASIC QUALIFICATIONS- 3+ years of data scientist experience
- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience
- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience
- Experience applying theoretical models in an applied environment
- Experience in Python, Perl, or another scripting language
- Experience in a ML or data scientist role with a large technology company
About the team
Join our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.
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Seattle, WA, United States Amazon Full timeJob ID: 2839149 | Amazon.com Services LLC - A57 The Data Scientist in NLP within Customer Engagement Tech, Self-Service and Automation team will work on the research, design, and implementation of solutions to key challenges in developing, evaluating and deploying solutions based on large pretrained language models into conversational AI systems that can...
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