Director of Substance Use Services

2 days ago

Baltimore MD United States Baltimore Crisis Response, INC Full time

Location:

Office, Residential Facility and/or Mobile in Community Setting Baltimore City and Surrounding Communities

Reports To:

Clinical Director of Residential Services & Outreach

Shift:

Weekdays 8:00 am 4:00 pm with 24/7 on-call reporting requirements. There may be occasional changes in schedule to accommodate time-off requests, and coverage for special events or program specific deadlines.

POSITION RESPONSIBILITIES

Organizational Core Values:

All staff are expected to carry out their job tasks in a manner that is consistent with modeling organizational core values. Baltimore Crisis Response Inc's focus is on quality of care and service to our clients through:

  1. Recovery: We will seek to improve our client's overall health status by actively pursuing treatment in the most therapeutic, least restrictive and most appropriate setting.
  2. Connection: We will make available easy access to the crisis system with a clearly defined point of entry and 24-hour availability, closing treatment gaps and facilitating access to critical services including post-discharge support.
  3. Community: Whenever possible, we will provide clients with supports to get them through their crisis without the removal from familiar surroundings.
  4. Integrity: We will always try to do the right thing, interacting with both clients and staff to promote a culture of openness, honesty and accountability.
  5. Innovation: We will actively champion creative strategies, practices, and partnerships to enhance and expand our Mission's effectiveness.
Job Overview:

The primary focus of this position is to provide the clinical and operational management for the Medical Detoxification and Substance Use Treatment Departments. They will also focus on expanding fee-for-service addiction treatment services to meet the needs of the clients served.

Essential Functions:
  • Work closely with the Medical Director, CRNP Medical Manager, Director of Nursing and the Director of Clinical Operations to ensure all services provided comply with best practices, applicable federal/state/local rules/laws/regulations regarding substance use treatment, and program policies.
  • Coordinate closely with the Director of Nursing, Medical Manager and Residential Coordinator to ensure 24/7 staff coverage and coordination of client care.
  • Work with the Director of Clinical Operations to find ways to better integrate BCRI's residential programs to work more effectively and cost efficiently.
  • Provide clinical oversight and leadership of all programmatic functioning for the Medical Detox and Substance Use Treatment Departments aside from functions under the purview of the Medical Manager CRNP, and Director of Nursing.
  • Manage the budget for the Detox and Substance Use Treatment Departments; by ensuring that expenses do not exceed the budget and that the program is generating revenue.
  • Strengthen current community partnerships and build new relationships with providers to expand referrals.
  • Develop a strategic plan with key benchmarks focused on expanding referral sources and increasing bed capacity to 92 percent daily.
  • Provide regularly scheduled supervision for staff within the Departments and ensure that each staff receives a bi-annual and annual review each year.
  • Work with the Director of Clinical Operations and Director of Nursing to cross-train all residential staff and nurses.
  • Develop and implement evidence-based trauma-informed policies, procedures and programming that meets the co-occurring mental health and substance use needs of the clients served.
  • Oversee the hiring, training, and development of staff within the Department.
  • Ensure adequate billing for all detox and substance use treatment services. Resolve billing matters and identify new billing opportunities for the organization.
  • Responsible for all programmatic and finance audits for the Department.
  • Participate in community meetings and work groups as instructed by immediate supervisor and leadership.
Direct Reports:

Yes

Supervision:

Provides oversight of clinical operations and community engagement services, programs, and activities, with immediate supervision of direct reports. This position is a management position which encompasses supervisory responsibility, including the following tasks. Supervisory duties may include but are not limited to encompassing the authority to recommend individuals for hire, promotion, transfer and/or discharge. This position may recommend appropriate evaluation, rewards and/or disciplinary actions to other employees as needed in order to meet organizational policy. This position operates in the best interest of the organization using independent judgment to formulate and effectuate management policies by expressing and making operative decisions relative to the success of assigned departments or teams.

POSITION REQUIREMENTS

Education: Masters in Social Work, or related field from an accredited University or College, Required.

Credentials: CAC-AD, LGPC, LCPC, LCSW-C, or LCADC, Required.

Experience: 5-10 years of managerial or director level experience in managing human service programs, Required. Prior experience supporting non-profit operations, Required. 3-5 years working with and managing people in the addiction field, Required.

Additional: Valid and unrestricted driver's license, Required. Proficiency with Microsoft Office Suite Products, Required. Proficiency and familiarity with EHR/EMR systems, Required.

Physical Demands:
  • Prolonged periods of sitting at a desk or computer workstation.
  • Prolonged periods of standing, bending, and reaching.
  • Must be able to lift weights up to 50 pounds at times.
Psycho-Social Demands:
  • Seeks guidance/help proactively to support safety and quality care.
  • Demonstrates skill of distress-tolerance to maintain calm and safety.
  • Models positive regard with all members of the community of care.
  • Establishes and maintains interpersonal boundaries.
  • Maintains personal and situational awareness through self-reflection.
  • Practices ethical, evidence-based, and person-first decision-making.
Benefits:
  • Full-Time - Eligible
  • Medical Insurance: Health, Dental, Vision
  • Life and Accidental Death & Dismemberment Insurance
  • Sick Leave, Vacation Leave, Personal Time Off and Additional Leave
  • 403(b) Defined Contribution Retirement Plan
  • Tuition Assistance and/or Reimbursement
DIVERSITY & EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Baltimore Crisis Response Inc. is an Equal Employment Opportunity Employer. BCRI will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to the individual or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the organization.

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