AR- Immersive Specialist

2 weeks ago

Mountain View CA United States Cognizant Full time

About Cognizant:

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand the AR- Immersive Specialist team and your skills are needed Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application

Role description:

Our team is looking for an Immersive Specialist to handle inventory & Device Management. The role requires Inventory work and strong technical troubleshooting skills. The role is suited for someone who is not afraid to roll up their sleeves and eager to support the Immersive operations for our client. As this is an onsite role in a client office, we are looking for a candidate who understands the client-vendor relationship and possesses a professional attitude and excellent work ethic. Certain schedule requirements may apply.

Skills/Qualifications:

* Key resource supporting immersive activities for all internal and external stakeholders
* Device intake, upkeep, management and maintaining systems of record for accurate status of the devices
* Device troubleshooting 1-0-1 with Users, front desk operations and enhance customer/ user experience
* Ability to work with ticketing systems, workflow systems and systems of record to keep accurate stock records and ticket status
* Support multiple projects and teams at a time (Including Device Intake & Device Return Process)
* Support mandatory physical stock taking processes, troubleshooting stock mismatches, ability to investigate and find the devices
* Compliance to all the required procedures and applicable best practices to maintain a world class device management services
* Regulate and sort inbound and outbound mails along with packing the outbound shipments and creating shipping labels - (International & Domestic)
* Clean, label, and organize office space and inventory rooms
* Device flashing, calibration and upkeep as required per device specifications
* Development and maintenance of user support documentation for all the devices
* Inspect devices and establish condition to ensure compliance per returns guidelines
* Responsible for conducting physical inventory audits by following established procedures and ensuring accurate inventory counts.
* Accountable and responsible for completion of all the assigned tasks timely and diligently to support a healthy work environment and teamwork
* Personal discipline to comply with work schedules, priorities, training and certifications emerging time to time
* Development of setup, diagnostic, and troubleshooting scripts.
* Device calibration, hardware bug triage, fault analysis, and return material authorization including Quality Assurance activities.

Additional Preferred Skills/Qualifications:

* Experience in Logistics and Inventory management processes
* Able to lift up to 50 Pounds
* Strong communication skills
* Experience working in digital/technology companies with tech products
* Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends
* Knowledge and interest in Artificial Reality/ Virtual Reality

Hourly Rate and Other Compensation:

The hourly rate for this position is between $19.00 - $21.60 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance
* Paid holidays plus Paid Time Off
* 401(k) plan and contributions
* Long-term/Short-term Disability
* Paid Parental Leave
* Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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