Service Delivery Manager

5 days ago

Englewood CO United States Cognizant Full time
Service Delivery Manager (On Site) at Cognizant summary:

The Service Delivery Manager (On Site) oversees software delivery across teams and implements release train frameworks, focusing on methodologies and capacity planning. This role involves extensive collaboration and issue resolution with both offshore and onshore groups, while ensuring adherence to process standards and driving continuous improvements. With over 10 years of experience, the manager coordinates technical teams and facilitates communication to enhance product delivery in a fast-paced environment.

Service Delivery Manager (On Site)


Delivery Manager to run point on software delivery across feature team and technical teams and work to implement the release train framework across this group. This will entail driving a strong understanding of organizational level release train methodologies, intake & capacity planning, dependency management, cross functional platform facilitation, etc.


Location: Greenwood Village, CO (On Site)


**Cognizant will only consider applicants for this position who are legally authorized to work in the United States**


Qualifications:

  • 10+ years of experience with software release coordination in a product environment.
  • Multi-disciplinary expertise, as program manager, release train engineer, scrum master, agile coach, product owner, project manager, business data analyst, etc.
  • Experience with driving resolution of issues and delivery of features through to production.
    Experience working with DevOps teams, Architecture, and other technical tooling teams.
  • Communication, issue resolution, and integration planning with upstream/downstream systems and departmental units.
  • Experience interacting with technical teams (Angular or related Java script Environment).
  • Tracking tool team is using is Jira, so that will be an important competency.
  • Interacting between offshore and onshore groups to facilitate any gaps between the groups.
  • Work as point for handoff between groups – run daily standup for offshore and onshore anchors to discuss daily tasks, answer questions / bring back to onshore as needed.
  • Run daily standup for onshore team to communicate back as needed for open questions, provide documentation and training that is needed for offshore group to eliminate gaps
  • Facilitate meetings additionally to unblock offshore teams, both technical and feature teams.
    Support onshore Program Delivery by joining daily release calls, coordinating back as needed with technical team.
  • Drive Delivery process standards and standardization across feature teams.
  • Identify and support process improvement efforts, help create, and update documentation as needed.
    Support monthly and quarterly program reporting.

Salary and Other Compensation:

Applications will be accepted until 1/02/2024

The annual salary for this position is between $81K – $160K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.


Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Travel: 0-5%


Why Choose Cognizant?

Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical trainings to keep your abilities fresh and have opportunities to acquire certifications on the newest technologies.

If you became comfortable with ambiguity, delight by change, and excel through autonomy, we’d love to hear from you

Cognizant is an equal opportunity employer provider and committed to creating a diverse environment. We consider all applicants without regard to race, creed, color, national origin, ancestry, age, marital and family status, disabilities, sexual orientation or preference, veteran status or any other classification protected by state, federal or local law.


About Cognizant:

Headquartered in the U.S, Cognizant leverages a highly flexible business model, a flawless global delivery network, and deep domain expertise to deliver to a long list of world-class companies that are leaders in their own space.

www.cognizant.com

NASDAQ: CTSH

#ind123


Keywords:

Service Delivery, Software Delivery Management, Agile Methodologies, Release Train Engineer, Program Management, Capacity Planning, DevOps, Jira, Cross-Functional Teamwork, Process Improvement

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