Technical Project Manager

ABOUT THE ROLE

The Project Manager will be responsible for end-to-end workstreams that span multiple initiatives across Product, Dev Ops, Engineering, Technical Support, QA, and other functional areas. Candidates should have a mission-driven mindset to ensure a high quality and quality execution of critical initiatives. Reporting to the Senior Director of Engineering, this role will be at the forefront of driving launch readiness activities with cross-functional stakeholders and own the effective and efficient creation of project plans, the successful alignment of cross-functional and dispersed teams, progress tracking for multiple inter-connected work streams, all while thinking globally and acting locally to make our international expansion efficient repeatable, and scalable.

You should be able to take large, complex, and ambiguous business requirements, and break them down into manageable projects, write functional specifications, and then deliver them in a successful and timely manner. You should be equally comfortable digging into business requirements as you are drilling into architecture and design with development teams. You thrive and succeed in an entrepreneurial environment and are not fazed by ambiguity or competing priorities. You anticipate bottlenecks and are an expert at balancing business needs versus technical constraints to move projects forward quickly. Successful candidates will have a technical background, be detail driven, have excellent problem-solving abilities, and be able to communicate and influence at all levels.

This cross-functional influencer will take a hands-on approach in partnering with the business to drive the right decisions through actionable insights and analyses. If you possess a deep passion for operational efficiency and business, appreciate the opportunity to excel in a highly visible role with continuous interactions across all levels of the organization, and to help grow a global business, this might be the perfect role for you

About Boostlingo

Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of language technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.

We are intentional about creating the definitive and globally recognized language access technology platform on the planet. We offer products and tools for Interpreter management, Video Remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.

Headquartered in Austin, TX, our global, hybrid teams of Boosties (aka Boostlingo team members) are distributed across offices in Austin, San Francisco, Copenhagen, Manila, and Ireland. This is a remote position, with a requirement to work within the Eastern Time Zone (EST).

WHAT IT MEANS TO BE A BOOSTIE

Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these values:

• No Hide, Go Seek: Be accessible to colleagues, seek out what you need, ask others for help.
• Positive Vibes: Bring positive energy and have a “solutions” mindset
• Be Bold but Stay Humble Appreciate that every voice matters (and we want to hear yours) while remaining humble in the understanding that no one person is more important than the broader team.
• Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.

In 2023 and 2024 Boostlingo was recognized as one of Inc. Magazine's Best Workplaces. This esteemed recognition reflects the dedication that our incredible team must embody our Core Values every day and we could not be prouder

WHAT WILL BE EXPECTED OF THIS ROLE

• Collaborate with the Senior Director of Engineering to develop and implement business operation processes related to ITSM Risk Management, Change Management, and Incident Management.
• Lead and facilitate Agile Scrum practices and ceremonies for multiple development teams.
• Work closely with stakeholders to identify and address pain points and challenges in the current Agile Scrum processes.
• Coach and mentor development teams in Agile principles and practices.
• Act as a servant leader to ensure that the Scrum framework is followed effectively.
• Facilitate collaboration and communication among team members, Product Owners, and other stakeholders.
• Track and report on key Agile metrics and KPIs to monitor team performance and continuous improvement.
• Work with cross-functional teams to resolve dependencies and impediments.
• Continuously assess and improve Agile practices to optimize team productivity and delivery outcomes.

WHAT MAKES YOU PERFECT FOR THE ROLE

• 5+ years of project management experience
• 5+ years of working directly with software engineering teams experience
• Certification Scrum Master a plus
• Experience collaborating across cross-functional teams, building processes, and coordinating release schedules
• Experience defining KPI's used to drive multi-million-dollar businesses and reporting to senior leadership
• You are in a class of your own when it comes to narratives that will make our company, offerings, and the value we create interesting and exciting to a variety of audiences
• You are skillful at translating/explaining technical concepts and tailoring the story to all types of audiences.
• High intellectual curiosity and deep domain expertise
• You are insatiable when it comes to understanding what differentiates Boostlingo, learning new domains, and constantly asking ‘why?’
• You keep your finger on the pulse of industry trends, motivations and where our audiences go for information, so you can be responsive to changes and new market dynamic
• Accountability is in your DNA. You set high standards for impact and efficacy and are comfortable analyzing and reporting results against KPIs
• You are also process-practical, using a mix of data, creative problem solving and analytical reasoning skills, leveraging both intuition and judgment to solve problems and make timely decisions without perfect information

ESSENTIAL SKILLS & EXPERIENCE:

• Excellent presentation, verbal, and written communication skills with the ability to communicate both technical and non-technical aspects in a clear and effective manner
• Ability to thrive in a fast-paced, dynamic environment while being able to maintain the highest quality standards
• Adept at remaining flexible. A seasoned pro at necessary context switching from one project or task to another quickly and efficiently
• Familiar with applying Agile concepts for SDLC
• Results-oriented with strong independent time management skills
• Ability to think creatively to find unique solutions
• Ability to troubleshoot problems independently to arrive at recommendations and/or questions
• Ability to identify when you are stuck or road blocked so you can be supported by the team

WHAT MAKES BOOSTLINGO A GREAT COMPANY

• Values and mission-based ethos that drives our product development strategy
• Fun, energetic environment with an incredible culture (just ask about our eNPS scores)
• Hybrid/Remote working arrangements
• Competitive compensation and robust benefits offering, including 401(k) plan with match
• Flexible PTO

• We are an equal opportunity employer and value diversity at Boostlingo. Boostlingo does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.