Field Service Technician

2 weeks ago

Louisville KY United States IAF: TAPE Full time
The Finishing, Dispense & Filtration Group is looking for a Field Service Technician to join our team in Louisville, KY

As a Field Service Technician you will be responsible for t roubleshooting, repairing and servicing customer equipment by diagnosing problems

What You'll Do:

  • Responsible for providing field service and maintenance support of industrial automation equipment
  • Assist with system install, setup, and commissioning
  • Answer customer inquiries regarding repair questions
  • Prepare documentation regarding work performed and enter in computer
  • Prepare repaired/serviced customer equipment for shipping
  • Rebuild used equipment for resale
  • Maintain demonstration equipment including performance test before use, document and track use by employees or customers, flush/clean/repair as needed upon return from use, test and put into storage when done.
  • Assemble special jobs and projects, as requested
  • Participate in product training as required
  • Participate in product demonstrations with salespeople in our lab and in the field.
  • Participate in establishment of contracts for repair and maintenance service.
  • Assist in lab clean-up and review for safety issues.


What You'll Need:
  • High school graduation or equivalency; emphasis on office, shop or other skills
  • Ability to travel up to 25% of the time; overnight travel may be required
  • Minimum 3 years' experience in skilled trades; or proven equivalent experience
  • Minimum 2 certifications, or ability to obtain within the first 6 months of role, from primary vendors of the Finishing, Dispensing & Filtration group (Graco, GEMA, Fanuc, Sames, CFT, etc.)
  • Minimum 2 years' experience of at least 1 of the following: Finishing processes and equipment, Pump and pump motor, routing and installation of tubing and piping, or other related industry exposure
  • Proven mechanical and electrical knowledge sufficient to diagnose and resolve equipment problems
  • Proven experience in disassembling equipment needing repair, diagnosing problems, cleaning and refurbishing/replacing parts as needed, reassemble, and test
  • Proven experience in using/operating tools such as wrenches, drivers, and power tools
  • Proven experience using electrical diagnostic equipment
  • Proven experience reading and understanding documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
  • Proven experience in effectively communicating information and responding to questions in person-to person and small group situations with customers, clients, general public and other employees of the organization.
  • Familiarity with 5S
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
  • Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
  • Ability to learn and use OTC's computer systems to create and maintain required records regarding equipment repair and service
  • Ability to operate forklift, and a pallet jack
  • Ability to meet the physical requirements of the job
  • Valid driver's license with driving record acceptable to OTC insurance company
  • Must be able to work in an environment with possible paint and solvent odors present
  • Ability to work in environments that may include:
    • Moving mechanical parts
    • Fumes or airborne particles
    • Painting chemicals and solvents
    • Electrical equipment

Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
  • Maximum unassisted lift = 50 lbs. Average lift less than 50 lbs

Perks of Working with OTC Industrial Technologies:

Health and Wellness
  • Medical, dental, and vision care coverage
  • Short-and long-term disability coverage, and life insurance
  • Wellness Discount
  • Safety shoes & glasses reimbursement stipend

Financial Benefits
  • 401(k) savings plan with an employer match of 50% on the dollar up to 6%
  • Robust referral bonuses
  • Relocation assistance

Work-Life Balance
  • PTO
  • Tuition assistance


Who we are:

Tape Industrial Sales specializes in supplying paint, powder and sealant/adhesive application and fluid management equipment. We use our expertise to integrate other solutions related to these products, such as pipe and tubing installations, conveyors, curing and drying ovens, spray booths, environmental rooms and more. Tape Industrial Sales is now part of OTC Industrial Technologies, particularly the Industrial Automation & Finishing group. To learn more about OTC, CLICK HERE .

OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

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