Customer Success

4 weeks ago

Northborough MA United States Michael Page Full time
  • Onsite 5 days a week in Westborough
  • Join a market leader in the US and international chemical manufacturing market

Client Details

My client is a market leader in chemical manufacturing. They feel like a small family owned company with a global parent company, resources and backing. They are actively growing their US presence with already a few hundred US employees. They are looking for a Customer Service Rep to add to their team.

Description

This role will serve a crucial part in maintaining their customer relationships. You Will:

  • Work closely with existing company clients via phone, video, and email.
  • Perform order entry - and work closely with clients on both verbal and written quotes.
  • Respond to customer inquiry's with related information and documentation on company products.
  • Respond to, answer and direct phone calls to the right points of contact.
  • Maintain an excellent level of organization.
  • Take a customer first mentality.

Profile

Qualifications Desired:

  • Education: Bachelor's degree in business administration, marketing, communications, or relevant technical field. Engineering degree's also welcome.

  • Experience: Seeking 0-3 years of professional experience ideally in a customer facing role.
  • Prior Customer Service experience.
  • Prior experience in an engineering role
  • Both would be a large plus.

  • Language Skills: Proficient verbal and written communication.
  • Computer Skills: Proficient with Excel and other computer programs. Able to pick up new programs and skills quickly.
  • Attention to Detail: Working closely with orders, quotes, line items - CSR need an immense amount of attention to detail and organizational skills.

Job Offer

  • $50-60k base salary ideal.
  • Competitive company benefits: 401k + match, health, vision, dental insurance
  • Must be able to commute to Westborough 5 days per week.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

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