General Manager

3 days ago

Boston MA United States Shy Bird Full time

About Shy Bird:

We are opening a third location this winter and are looking to grow our leadership teams. We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team members and offers professional growth for those who seek it. We firmly believe in the role of restaurants in strengthening communities and positively impacting the lives of our employees and guests.

Purpose of position:

The General Manager of Shy Bird will oversee all daily operations. The primary focuses of this role will be in-service leadership, cultivation of guest experiences, training and development of staff, and guidance of a management team. This role will actively contribute to Shy Bird's daily, weekly and quarterly, reflecting both financial and cultural goals, in coordination with Shy Bird's Director of Operations. The GM is supported by active ownership, event sales and operations management, all working towards shared goals. This position will be versed in Shy Bird financial metrics (cost of goods, labor cost, direct operating costs) and be able to respond with action, using support from others.

In order to thrive in this role you must:

  • Recognize that your success directly correlates with the ability to help others succeed and grow.
  • Lead and manage with empathy, humility, positivity, and tenacity.
  • Cultivate meaningful, professional relationships built on these principles and the tenets of leadership included below.
  • Seek to make Shy Bird, South Boston as busy as possible through building guest relationships, operations, leadership, creativity, and adaptability.
  • Be willing to make mistakes, learn from them and continually improve.

Daily Responsibilities:

  • Update all print and digital platforms to reflect current menu offerings.
  • Program Toast, DoorDash accordingly.
  • Review and adjust OpenTable in alignment with business volume.
  • Make floor maps, adjust staffing thoughtfully.
  • Execute private events, in the restaurant space.
  • Order restaurant wares as needed based on breakage and business volume.
  • Create memorable guest experiences.
  • Contribute to nightly management log, used to continually refine operations and guest experience.

Team Responsibilities:

  • Learn and understand all elements of Shy Bird's service model.
  • Commit to continued learning across food, beverage and service.
  • Interview, hire and onboard new Shy Bird service employees.
  • Develop opportunities for employees to grow in both guest relations, skill set and position.
  • Observe HR best practices in all elements of employee interaction related to hiring, training, development and employee exits.

Guest Responsibilities:

  • Cultivate guest experiences, both in the restaurant and off-premise, that are reflective of Shy Bird's values, hospitality and product offerings.
  • Dedicate time and energy to the front door, prioritizing the guest first impression.
  • Contribute to digital presence by responding to guest reviews across multiple platforms.
  • Support marketing initiatives, both spontaneous and strategic, that enhance guest acquisition and sales growth.

Business Responsibilities:

  • Lead beer, wine, cocktail and coffee programs from an operational perspective, working with management on ordering, inventory and cost of goods.
  • Support all Shy Bird business directions, including catering, takeout, delivery, private events & neighborhood development.
  • Regularly connect with management team on business performance metrics, both weekly and through a monthly P&L review.
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