E-Commerce Associate Team Leader

1 day ago

Washington DC United States Whole Foods Market IP. L.P. Full time

At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. We think you’ll agree that it’s a great time to join #TeamWFM.

The Associate Team Leader, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.

On a daily basis, you can expect to support the WFMOA E-Commerce team by:

  • Ensuring a safe work environment for all Team Members.
  • Reviewing the work forecasts and determining productivity and utilization requirements to meet the overall WFMOA objectives.
  • Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
  • Proactively identifying and leading process improvement initiatives.
  • Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
  • Embracing a start-up mentality and emphasizing "have fun."

Responsibilities
Associate Team Leaders are responsible for ensuring Team Members are properly trained and prepared to focus on their jobs. You will assist the Team Leader in implementing and administering processes and policies consistently. This includes reporting and deep diving on areas including productivity, quality, safety, and customer service - as a means for achieving or exceeding Whole Foods Market expectations. The Assistant Team Leader will assess performance results for team members and partner with leadership teams on development to drive improvements.

Additional responsibilities include:

  • Coordinate process flow to ensure products are dispatched on time to meet online customer delivery promises.
  • Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer requests and questions.
  • Allocate labor as needed; direct and assign job duties for Team Members.
  • Perform in-depth problem solving in all areas to ensure successful and continuous operations.
  • Train, audit, and support Team Members to perform WFMOA standard operating procedures.
  • Ensure Team Members have the proper tools to perform their jobs and coordinate repair or replacement when needed.
  • Report and escalate systemic issues as necessary and in a timely manner.
  • Review and update Standard Operating Procedures according to WFMOA practices; identify, address, and resolve safety issues.

Basic Qualifications:

  • Must have a High School diploma or equivalent.
  • 18+ months retail experience for employees in a retail, distribution, or logistics environment.
  • Flexibility to work weekends and/or evenings.
  • Availability to work overtime during peak seasons and as needed year-round.
  • Authorization to work in the US without sponsorship.
  • Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.

Preferred Qualifications:

  • Prior experience leading high volume teams.
  • Ownership in your work and team.
  • Degree in Engineering, Operations, or a related field.
  • Ability to learn quickly and work under pressure in a fast-paced environment.
  • Demonstrated analytical skills and ability to problem solve and prioritize with little guidance.
  • High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
  • Demonstrates exceptional level of knowledge surrounding (new) products, item location, pricing, and awareness of relevant competitors and industry trends.
  • Demonstrated communication skills (written and verbal) with all levels of team members and leadership.

The wage range for this position is $20.05 - $35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits" which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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