Technical Business Analyst

2 weeks ago


Columbus OH United States Randstad Digital Americas Full time

*8am - 5pm EST*

*Hybrid with 3 days onsite*

We are seeking a Technical Business Analyst to join a specialized knowledge management project. This project involves capturing critical knowledge from subject matter experts eligible for retirement and documenting it for the creation of a Searchable Logic Library. The role requires someone with a strong understanding of technical applications, with Hogan mainframe knowledge strongly desired but not required. Basic SQL skills are necessary to analyze data structures and support knowledge capture.

  • Technical Business Analyst
  • Hogan
  • SQL
  • Metadata
  • Knowledge management

Job Duties

  • Work closely with SMEs to extract and document technical and functional knowledge of applications, with an emphasis on systems like Hogan and others.
  • Analyze data structures within the applications using basic SQL skills to support accurate documentation and knowledge capture.
  • Act as a bridge between technical SMEs and the documentation team, ensuring accurate and clear translation of complex technical concepts into usable documentation.
  • Participate in the planning and scoping sessions, defining the approach to capturing application knowledge.
  • Collaborate with Data Analysts and Technical Writers in small teams to ensure all applications are adequately covered, focusing on application-level details rather than data flow or attribute-level specifics.
  • Conduct interviews and knowledge-gathering sessions with SMEs to define, collect, organize, and validate knowledge in line with the project's methodology.
  • Develop and maintain documentation on functional and non-functional requirements for systems across different layers (product/app, functional, infrastructure, platform support).
  • Support the client and internal teams by providing insights into the application functionality and technical architecture, ensuring alignment with project goals.
  • Track progress and report to the Engagement Manager on knowledge capture efforts.

Required

  • Proven experience (5+ years) as a Business Analyst, with a focus on technical applications in the IT or financial services sector.
  • Basic SQL skills to query databases and analyze data structures within applications.
  • Excellent problem-solving and analytical skills, with the ability to work with complex systems and translate technical details into clear documentation.
  • Experience working with cross-functional teams, including SMEs, technical writers, and data analysts.
  • Strong communication skills, with the ability to explain both technical and functional concepts effectively to non-technical team members.
  • Familiarity with metadata and knowledge management processes.
  • Ability to manage multiple tasks, priorities, and stakeholders in a large-scale enterprise environment.

Desired

  • Knowledge of Hogan mainframe systems is strongly desired.
  • Prior experience working in large enterprises, particularly in the financial services or banking industry.
  • Experience with knowledge management initiatives, particularly focused on capturing and documenting critical technical knowledge.
  • Familiarity with methodologies such as Define, Collect, Organize, and Validate/Iterate for knowledge management projects.



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