Technical Business Analyst
2 weeks ago
*8am - 5pm EST*
*Hybrid with 3 days onsite*
We are seeking a Technical Business Analyst to join a specialized knowledge management project. This project involves capturing critical knowledge from subject matter experts eligible for retirement and documenting it for the creation of a Searchable Logic Library. The role requires someone with a strong understanding of technical applications, with Hogan mainframe knowledge strongly desired but not required. Basic SQL skills are necessary to analyze data structures and support knowledge capture.
- Technical Business Analyst
- Hogan
- SQL
- Metadata
- Knowledge management
Job Duties
- Work closely with SMEs to extract and document technical and functional knowledge of applications, with an emphasis on systems like Hogan and others.
- Analyze data structures within the applications using basic SQL skills to support accurate documentation and knowledge capture.
- Act as a bridge between technical SMEs and the documentation team, ensuring accurate and clear translation of complex technical concepts into usable documentation.
- Participate in the planning and scoping sessions, defining the approach to capturing application knowledge.
- Collaborate with Data Analysts and Technical Writers in small teams to ensure all applications are adequately covered, focusing on application-level details rather than data flow or attribute-level specifics.
- Conduct interviews and knowledge-gathering sessions with SMEs to define, collect, organize, and validate knowledge in line with the project's methodology.
- Develop and maintain documentation on functional and non-functional requirements for systems across different layers (product/app, functional, infrastructure, platform support).
- Support the client and internal teams by providing insights into the application functionality and technical architecture, ensuring alignment with project goals.
- Track progress and report to the Engagement Manager on knowledge capture efforts.
Required
- Proven experience (5+ years) as a Business Analyst, with a focus on technical applications in the IT or financial services sector.
- Basic SQL skills to query databases and analyze data structures within applications.
- Excellent problem-solving and analytical skills, with the ability to work with complex systems and translate technical details into clear documentation.
- Experience working with cross-functional teams, including SMEs, technical writers, and data analysts.
- Strong communication skills, with the ability to explain both technical and functional concepts effectively to non-technical team members.
- Familiarity with metadata and knowledge management processes.
- Ability to manage multiple tasks, priorities, and stakeholders in a large-scale enterprise environment.
Desired
- Knowledge of Hogan mainframe systems is strongly desired.
- Prior experience working in large enterprises, particularly in the financial services or banking industry.
- Experience with knowledge management initiatives, particularly focused on capturing and documenting critical technical knowledge.
- Familiarity with methodologies such as Define, Collect, Organize, and Validate/Iterate for knowledge management projects.
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