Technical Field Specialist

2 days ago

San Jose CA United States Terry Soot MG Full time

Working under the Field Operations Manager and collaborating closely with the Operations Lead, the Technical Field Specialist will provide direct technical support in the development, preparation, operation, and post-processing of in-field location data collection experiments and pilots.

The Technical Field Specialist will serve as the in-field coordinator of such programs, both collecting data hands-on and guiding the work of less technical field operators to ensure that the operation is running smoothly and according to requirements communicated by the Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers.

This role offers an exciting opportunity to support leading-edge work being done at a top tier technology company.

Preparation work will include:
  • Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.);
  • Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems;
  • Obtaining required devices from inventory and configuring those devices for CTS field operators.
In-field work will include:
  • Conducting trial runs to assure that devices and connections to backend systems are working properly;
  • Conducting and leading in-field data collection;
  • Providing frequent status updates;
  • Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to Client Staff as required.
Post-operations work will include:
  • Documenting and reporting on pilot results and downtimes for different apps, tool issues, and bugs that impact pilot operations;
  • Verifying that data collected has successfully transferred to backend systems;
  • Participating in data analysis and extraction as required;
  • Proactively identifying areas for program and workflow improvement.
Qualifications required:
  • BA/BS degree, or min. 2-3 years of relevant testing/support experience is required;
  • Must have 1+ years of QA testing or technical support experience of Mobile Apps;
  • Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/Excel (SQL, Javascript, etc. skills a plus);
  • Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders;
  • Strong teamwork skills;
  • Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls;
  • Clean driver's and criminal record.
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