Client Services Associate

1 month ago

Tempe AZ United States TalentBridge Full time

Financial Service Professional

Location: Hybrid (Office/Remote)

Overview: Exciting opportunity to immerse yourself in the financial services industry. As a Financial Service Professional, you’ll receive comprehensive training and development while providing world-class service to our advisors and investors. This role is an excellent entry point into a fulfilling career in financial services, where you can continuously grow and make a difference.

What You Can Expect:

  • Learn & Grow: You will be immersed in the financial services industry through extensive training and hands-on learning. We provide the tools and resources you need to excel in your role.
  • Career Advancement: This position serves as a foundation for career growth in the financial services industry, with opportunities for continuous learning and development.
  • Support & Development: From day one, you’ll be part of a collaborative, innovative team that values personal and professional growth.
  • Registration Support: We will support you in obtaining your Securities Industry Essentials (SIE) registration, offering paid study time, access to coaches, and group study sessions. As you progress, you may also have the opportunity to pursue Series 7 registration as part of your career journey.

What You’ll Do:

As a Financial Service Professional, you will:

  • Begin with a 4-month training program: During this period, you will study for and obtain your SIE while receiving in-depth training on clients, systems, and products. Hands-on coaching and practice time will be provided throughout the program.
  • Serve as a first point of contact: After training, you will join a team and handle 25-30 inbound contacts daily, assisting with everything from basic account inquiries to complex financial transactions.
  • Deliver world-class service: Every interaction is an opportunity to embody client-centric values and create stellar experiences.
  • Problem-solve and advise: Use critical thinking to resolve issues in real time and foster strong relationships with clients.
  • Research and navigate: Conduct thorough research using various databases to provide accurate solutions.
  • Collaborate and innovate: Work with internal teams to ensure efficient and effective resolutions, with a focus on collaboration.
  • Career and community development: Participate in coaching, career development activities, ERG events, and other opportunities to connect with colleagues and build a sense of community.

What We’re Looking For:

We are seeking candidates who thrive in fast-paced environments, are passionate about client service, and are eager to build a career in financial services. Ideal candidates will have:

  • Education: A Bachelor’s degree from an accredited institution or equivalent education and experience.
  • Registration: Securities Industry Essentials (SIE) required or must be obtained within the first 60 days of employment.
  • Experience: 0-2+ years in a client-facing, service-oriented role, ideally in a team-based environment.
  • Core Skills: High empathy and a passion for helping people, strong problem-solving abilities, a proactive attitude, attention to detail, proficiency with computers and customer service software, and a desire for continuous learning.
  • Communication: Exceptional verbal and written communication skills.
  • Desirable: Experience in or knowledge of the financial services industry.

Work Schedule and Locations:

  • Work Schedules: We offer flexible schedules to meet our customers' needs. Applicants must be available to work a scheduled shift anytime between 8 AM and 8 PM EST, Monday through Friday.
  • Location: This role follows our hybrid working model. During training, you’ll spend most of your time in the office to maximize in-person learning and coaching. After training, you’ll transition to a hybrid schedule, working part of the week from home and part of the week in the office, depending on the needs of your team.

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