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Hospice RN Care Transitions Liaison
4 months ago
Position Overview
The Care Transitions Liaison serves as a liaison between Aveanna and the physician, client, hospital, medical personnel, and other healthcare team members. This role serves as an advisor to clients utilizing the resources and services available to meet their needs and resolve issues. The Liaison will evaluate services provided and community satisfaction based on these sources.
Essential Job Functions
Collaborates with physicians, medical staff, or clients in the assigned territory to evaluate satisfaction of home care services
Provides a plan of correction either verbally or in writing if dissatisfaction of services is noted
Communicates with discharge personnel in assigned hospitals/facilities to ensure a smooth and satisfactory transfer of the patient to the Aveanna services.
Educates physicians, discharge planners, and social workers about Aveanna services and the general benefits of home health and hospice services.
Prospects for and identifies new physicians/discharge planners who have potential to refer patients to Aveanna
Initiates cold calls and develops mutually beneficial relationships that are patient focused.
Conducts initial and ongoing needs assessment of customers in assigned territory and responds accordingly, or refers on to the appropriate department that can address and/or meet those needs
Attends and assists in enhancing effectiveness of liaison meetings; serves on agency committees.
Assists in creating the production of printed educational material and brochures regarding services provided and presents this collateral to customers
Participates with other Health Care Liaison team members in co-marketing and coordination of the above activities.
Creates and maintains records and files of all referral contacts in assigned location
Actively maintains a pulse on the market and on competing agencies in assigned territory
Meets and/or exceeds referral and admission quota expectations for assigned location
Utilizes creative and cost-effective means in achieving assigned location goals
Performs other duties as assigned.
Requirements
High School Diploma or GED
Minimum of two (2) years healthcare, home health, or hospice sales experience required
Knowledge of standards of practice for all services provided
Active and unencumbered professional clinical license in the territory assigned
Valid and current driver’s license with evidence of automobile liability insurance
Preferences
Bachelor’s or Advanced Degree preferred
Established community relationships/connections/referrals (book of business) desired
Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Exceptional people and relationship skills
Ability to present and communicate effectively both verbally and in writing
Able to work well independently but also within groups/teams
Strong commitment to excellence
Effective problem-solving and conflict resolution
Solid critical thinking and strategic sales talents
Quick-thinking and astute decision-making skills
Positive attitude
Physical Demands
Must be able to speak, write, read, and understand English
Occasional lifting, carrying, pushing, and pulling of up to 25 pounds
Prolonged walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Ability to drive independently in all types of weather conditions
Environment
This role provides autonomy, flexibility, and the ability to set your own schedule but generally performs duties and accessibility during agency operating hours.
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.
This job primarily operates in the “field” and not “behind a desk.” This role will require the use of standard office equipment such as laptop computers and smartphones.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Vaccination Requirements
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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