Director of Collections

2 weeks ago

Miami, United States LendSwift Full time

We are a fast-growing online lending company specializing in serving underserved markets with innovative financial solutions. Our mission is to provide accessible credit while maintaining strong customer relationships and responsible lending practices. We value flexibility, work-life balance, and fostering a culture of innovation and collaboration.

The Director of Collections will be responsible for overseeing all aspects of our collections strategy, including internal processes and the management of third-party collection agencies. This role focuses on developing and implementing best practices for recovering subprime consumer loan debt, ensuring compliance with industry regulations, and maintaining a customer-centric approach.

Tasks

Key Responsibilities:

  • Develop and execute comprehensive collections strategies for subprime consumer loans.
  • Oversee and optimize internal collections operations, including staffing, workflows, and technology.
  • Select, manage, and evaluate third-party collection agencies to ensure they meet performance and compliance standards.
  • Monitor portfolio performance and delinquency trends to adjust strategies as needed.
  • Ensure all collections activities comply with applicable laws, including FDCPA, TCPA, and state regulations.
  • Lead and mentor the collections team to achieve and exceed performance metrics.
  • Collaborate with other departments (e.g., compliance, customer service) to ensure seamless customer experiences and operational alignment.
  • Use data analytics to identify opportunities for process improvement and cost savings.
  • Act as the company’s subject matter expert on collections, providing guidance to executive leadership.
Requirements
  • 2+ years of experience in consumer loan debt collections, with a strong background in subprime lending.
  • Hands-on experience with third-party agency audits and vendor management.
  • Deep understanding of consumer lending regulations and compliance requirements.
  • Proven track record of driving recovery rates while maintaining positive customer relationships.
  • Experience with CRM systems, collections software, and data analytics tools.
  • Strong leadership, negotiation, and conflict resolution skills.
Benefits

What Sets Us Apart:
We believe in empowering our team with flexibility and autonomy. As part of our commitment to work-life balance, we offer:

  • A highly flexible remote/hybrid work policy.
  • Unlimited vacation and paid time off (PTO), encouraging you to take the time you need to recharge and maintain well-being.
  • A collaborative, innovative culture that supports professional and personal growth.

Join a fast-growing fintech revolutionizing online lending with flexibility, innovation, and unlimited PTO to empower your success

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