Store Manager
2 weeks ago
JOB OVERVIEW: Responsible for overseeing the daily operations of the business. Manages the store finances, marketing and employee performance. Controls the overall quality of products and services.
TasksESSENTIAL DUTIES and RESPONSIBILITIES:
- Demonstrates TRUE courtesy, respect, friendliness, and professionalism at all times.
- Provides prompt responses to employees and customers and handles all requests/issues in a courteous and efficient manner.
- Learns vendor product familiarity and knowledge thoroughly to assist employees and customers with suggestions and assists the owners with product orders.
- Trains and guides Supervisor, Lead and CSAs to ensure quality of work is met at all times.
- Posts updates and announcements on the B2B’s ConnecTeam app and serves as an example on B2B’s best practices, productivity standards and expectations.
- Maintains B2B’s inventory management system and online store. Contacts Suppliers/Vendors with discrepancies and manages all store supply inventories.
- Ensures all markdowns/ups are completed accurately and assists employees with counting merchandise for inventory purposes.
- Supervises all cleaning tasks (breakroom, art station, bathrooms, classroom, storage rooms, sales floor dusting, sweeping, vacuum, etc..) to ensure a neat, clean and organized store.
- Safeguards confidential material, such as employee files, customer credit card information and B2B’s financial records.
- Maintains a high level of awareness and customer contact on the sales floor to prevent customer theft.
- Reports any unsafe conditions or practices to the owner and follows safety policies to prevent injuries to employees/customers and to minimize risks and losses to the business.
- Understands all policies and procedures concerning all POS transactions, to include but not limited to, cash, credit/debit, gift cards, store credits, voids, offline procedures and online sales.
- Oversees any sales floor change ups and maintains B2B’s planogram.
- Follows B2B’s policies on clock in/out procedures, ensures timesheet approvals, manages all attendance/tardy issues, creates employee schedules and maintains time off requests.
- Manages art camps, paint classes and craft workshops. Ensures all employees have the necessary tools and performs all the necessary procedures (scheduling, setting up, breaking down, cleaning, etc..).
- Prepares employee evaluations to include 30 days, as well as annual performance appraisals.
- Handles employee issues, prepares and administers writes ups to include verbal, written, as well as termination notices.
- Enters journal entries and conducts monthly reconciliations.
- Assists owners with the planning process, setting goals/objectives, conducting staff meetings, establishing employee incentives and organizing employee outings.
- Conducts all opening/closing procedures and ensures completion of employee daily checklists.
- Handles school district purchase orders, tax exempt forms and teacher vouchers.
- Represents B2B at district events, education conferences, television media, etc...
- Conducts marketing responsibilities to include updating B2B’s website and posting on social media platforms.
- Performs other duties as assigned.
KEY COMPETENCIES:
- High Integrity and Trust
- Excellent Training and Motivational Skills
- Exceptional Customer Service Skills
- Excellent Written/Verbal Communication Skills and Bilingual (English/Spanish) preferred
- High Sense of Urgency and Excellent Multi-Tasker
- Attentive to Detail and Effective Problem Solver
- High competency with POS systems, MS Office software and social media platforms
EDUCATION and EXPERIENCE
- High School diploma or higher
- Two or more years of experience in a supervisory/managerial capacity at a retail store, or similar
- Proven experience in handling employee conflict resolutions
PHYSICAL DEMANDS:
This position requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift. Requires occasional lifting and carrying items weighing up to 20 pounds or more.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
BELL 2 BELL has the right to modify the duties and functions of the job description based on the needs of the business.
BenefitsPaid Time Off
Flexible Schedule
Employee Discounts
Bonuses
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