Field Service Engineer

3 weeks ago

Queen Creek, United States Applied Materials Full time
Job Description

Who We Are 

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.  

At Applied, we prioritize your well-being and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family.  We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our Benefits. 

What You’ll Do 

As a Field Service Engineer, you'll quickly solve high-value problems for customers. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.  

About The Role

As a member of the Field Service Engineers, you will receive FSE certification through hands-on equipment training on Applied’ s broad portfolio of products. This position will require you to train for one year in Taiwan. Candidates must be fully authorized to work in the US.  Visa sponsorship is not available for this role.

Role Responsibilities:  

  • Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment  
  • Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems  
  • Complete required job documentation, safety training and procedures for processing parts  
  • Professionally represent Applied Materials to the customer, using your “customer first” mindset  
  • Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines  
  •  Utilize your analytical skills to review data and devise practical solutions to solve real time customer problems 
  • Develops the ability to represent Applied Materials to the customer.  Uses good customer service skills at all times while maintaining a professional demeanor.  Displays respect for the customer by maintaining an orderly work area.

Minimum Qualifications:  

  • Graduating with a Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing, or a related field. 

Preferred Qualifications:  

  • Up to one year of work experience, military technical training, or an internship in customer/field service support, or a related technical field 
  • Ability to read and interpret electrical and mechanical schematics 
  • Experience diagnosing and resolving basic technical challenges 
  • Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics 
  • Familiarity with hand tools and their appropriate usage, including digital multimeters 
  • Effective written and verbal communication skills, with an emphasis on documenting details 
  • Basic knowledge of Microsoft Excel, Word, and PowerPoint  
  • Strong interpersonal skills with an emphasis on building trust 

Physical Requirements:  

  • Various physical movements such as bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, and extended walking and standing 
  • Ability to lift up to 35lbs, where robotics and automation are absent 
  • Ability to distinguish between colors 
  • Ability to operate hand and power tools 
  • Ability to work in confined spaces 
  • Ability to work in a noise-prone environment (with consideration for noise sensitivity) 
  • Wear personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields, particularly in clean room settings 
  • Flexibility for rotational shifts, including nights, weekends, and holidays as required by customer needs 
  • Travel for training in Taiwan for up to 1.5 months
  • 1 year travel rotation for On-the-Job Training in Taiwan at the customer’s Headquarters
Qualifications Education: Bachelor's Degree (Required) Skills Certifications: Languages: Years of Experience: Up to 1 Year Work Experience: Additional Information Shift: 76-Rot 12-Hr CWW (United States of America) Travel: Yes, 75% of the Time Relocation Eligible: Yes Referral Payment Plan: None

U.S. Salary Range:

$27.00 - $37.40

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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