Help Desk Analyst

5 days ago


Arlington, United States ALTA IT Services Full time
ALTA IT has a Long-Term Contract position open for a Help Desk Analyst (Tier 1).

Increase your chances of an interview by reading the following overview of this role before making an application.

Arlington, VA (100% ONSITE)
U.S Citizenship or Green Card Required

Technology Service is looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets for its Technical Solutions Center (TSC).
The position is for a 40-hour work week. Monday thru Friday
7am - 5pm. (Hours may fluctuate between two shifts)
Position responsibilities include, but are not limited to:
Deliver Tier-1 Support for in office/remote employees
Primary function is Phone Support
Greet, submit tickets for Walk-Up support and Scheduled Appointments
Answer, validate and triage incoming tickets:

o phone-in Incidents and Requests.
o email submitted Incidents and Requests.
o self-service ticket submissions routed from Internal Arlington County employees. Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom).
Identify and perform First Contact Resolution tickets.
Provide technical information/assistance on configuration, setup, maintenance and initial troubleshooting of County standard computer systems, hardware, and software.
Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software, and internet service providers.
Develop/contribute to and maintain Knowledge Articles.
Follow up on customer queries with T2 (in-depth technical support – power user) and T3 (expert product and service support – engineers, architects) teams.
Provide support and follow up for specifically assigned tasks.
Work on Special projects.
Primarily in a Windows environment and Office 365 with a combination of Laptops, Desktops, and Mobile Devices.
Capabilities must include superior customer service skills, excellent communications skills and recent Help Desk experience.
ServiceNow ticketing system experience preferred, and Five9 is the IVR/ACD phone system.

Requirements: Must be a High School Graduate or equivalent.
CompTIA A+, Security + or Network + certification, ITIL Foundations, and HDI Certification a plus.

#M2

  • Arlington, Virginia, United States Piper Companies Full time

    Zachary Piper Solutions is seeking a Help Desk Analyst with Active Secret Clearance to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.Responsibilities:Solve tier I and tier II system queries, requests, incidents,...

  • Help Desk Manager

    1 month ago


    Arlington, Virginia, United States GDIT Full time

    Job Description:As a Help Desk Manager at GDIT, you will play a critical role in providing expert-level technology operational support and guidance to staff and affiliates, both internationally and domestically. Your responsibilities will include managing daily operations of the RPC Help Desk, ensuring timely and effective customer service, and overseeing...

  • Help Desk Supervisor

    4 weeks ago


    Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    Job Title: Help Desk SupervisorJob Summary:Capitol Bridge, LLC is seeking a skilled Help Desk Supervisor to join our team. The successful candidate will be responsible for providing technical support and assistance to end-users within the organization.Key Responsibilities:Supervise contractor personnel to ensure effective and timely processing of work...


  • Arlington, United States CAPITOL BRIDGE, LLC Full time

    Capitol Bridge is currently seeking a dynamic and experienced individual to join our team as a Senior Help Desk Operator to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. A Senior Help Desk Operator plays a crucial role in providing advanced technical...


  • Arlington, United States DOCUmation Full time

    Position: IT Help Desk Engineer Department: MIT Help Desk Reports To: IT Service Delivery Manager Salary grade: DOE FLSA Status: Full Time / Exempt Location: DFW DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response,...


  • Arlington, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a Help Desk Technician to support a long-term government program supporting CISA/ DHS. The Help Desk Technician will be providing onsite incident response to civilian Government agencies and critical asset owners experiencing cyber-attacks. The role involves immediate investigation, mitigation plan development, and...

  • Help Desk Technician

    4 weeks ago


    Arlington, Virginia, United States Piper Companies Full time

    Job Title: Help Desk Technician - Government SupportJob Summary:Piper Companies is seeking a highly skilled Help Desk Technician to support our government programs. The successful candidate will provide technical support to civilian government agencies and critical asset owners experiencing cyber-attacks.Responsibilities:Provide technical support to...

  • Help Desk Technician

    3 weeks ago


    Arlington, United States Managed Staffing, Inc. Full time

    Job title: Help Desk SpecialistLocation: 22203, Arlington, Virginia, United StatesProvide technical support via phone, email, and in-person.• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.• Set up and configure in-person and virtual meetings.• Utilize ServiceNow ticketing system to log,...


  • Arlington, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Support, Help Desk Support, Remedy Help DeskCertifications:CompTIA - Security+ CE - CompTIAExperience:5 + years of related experienceUS Citizenship...


  • Arlington, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Support, Help Desk Support, Remedy Help DeskCertifications:CompTIA - Security+ CE - CompTIAExperience:5 + years of related experienceUS...

  • Service Desk Manager

    3 weeks ago


    Arlington, United States ALTA IT Services, LLC Full time

    Enterprise Service Desk Manager Arlington VA Must be US Citizen per client Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for...


  • Arlington, United States DMI Full time

    About DMI: DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...


  • Arlington, Virginia, United States DMI Full time

    About DMIDMI is a leading global provider of digital services working at the intersection of public and private sectors.We provide on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors.Our team has grown to over 2,100+ employees globally and has been...


  • Arlington, United States DMI Full time

    About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...

  • Help Desk

    2 weeks ago


    Arlington, United States United States Bowling Congress Full time

    WHY WORK FOR USBC:If you're passionate about your work and thrive in a positive office culture, then the United States Bowling Congress wants you! We’re looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.POSITION SUMMARY: The Tournament...

  • Help Desk Technician

    3 weeks ago


    Arlington, VA, United States Managed Staffing, Inc. Full time

    Job title: Help Desk SpecialistLocation: 22203, Arlington, Virginia, United StatesProvide technical support via phone, email, and in-person.• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.• Set up and configure in-person and virtual meetings.• Utilize ServiceNow ticketing system to log,...

  • Business Analyst III

    4 weeks ago


    Arlington, Virginia, United States Na Ali'i Consulting & Sales, LLC. Full time

    Nakupuna Consulting is seeking a Business Analyst III to provide performance analysis, data collection and analysis, and Backlog management in support of a large size, multi-year contract to the Integrated Personnel and Pay System – Army (IPPS-A) Army Military Payroll (AMP).The Business Analyst will be responsible for data collection, written analysis, and...


  • Arlington, United States Avior Strategies Incorporated Full time

    Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user...


  • Arlington, United States Booz Allen Hamilton Full time

    Regional Desk Officer, MidThe Opportunity: Our clients need skilled analysts to turn reams of data into actionable intelligence for our government and military every day. If you have strong analytical skills and a problem-solving mindset, are experienced in intelligence tradecraft, and are ready for a challenging shiftwork schedule, we have an opportunity...

  • Budget Analyst I

    3 weeks ago


    Arlington, United States Cherokee Federal Full time

    Budget Analyst I This position requires an active Secret clearance. Responsible for the control and coordination of all required actions to support the successful deployment, operation and management of staff and other personnel who may be funded for travel purposes. Perform various functions involving the control and distribution of funds in the financial...