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Logistics Business Operation/Sr. Claim Specialist
4 months ago
Responsibilities:
- Lead person in charge (PIC) of the carrier recovery process
- Report daily progress to management and develop action plan to improve performance if needed
- Provide coverage in the registration and verification process depending on current volume
- Monitor the recovery process to ensure carrier communication is initiated in a timely manner
- Assist with claim closure and collections of claim payments from the claimed carriers
- Analyze data to determine whether carrier escalation points should be contacted.
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Discuss, provide, and recommend an action plan to the management team for any delays or issues that arise
- Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
- Determine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolution
- Email updates on progress or conflicts regarding the accident to all internal parties involved
- Escalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as needed
- Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
- Coordinate with Operations Teams on the registration of IRRE and manage claim registration in Cello
- Other clerical and/or administrative work
- A minimum of 2+ years of freight claims processing experience and 5+ years relevant experience
- Excellent verbal and written communication skills; people skills; ability to communicate information in a clear and understandable manner
- Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast-paced, team environment
- Proficient with in Microsoft Office products including Excel, and with web-based applications, claims database software and the ability to produce reports to support findings
- Great attention to detail, organization, cross-group collaboration, and project management skills
- Ability to lead a group towards a common goal and to delegate workload to maximize efficiency
Samsung SDSA offers a comprehensive suite of programs to support our employees:
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits