Senior Director, Global Partnerships

Senior Director, Global Partnerships - GTM OperationsIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.What you get to do in this role:Be a business partner to Global Partnership leadership teamShape the strategy of the business, and strategic guidance in best practices of business operations influencing peers and cross functional teams.Own the operating plan for the business and track results and trends through KPIs and ongoing business reviews.Scale the Service Provider Route to Market, including Consulting & Implementation partners, and Managed Services Partners.Support the strategic Global PartnershipsAssist with forecasting, budgeting, and three-year strategy development.Manage and drive special strategic projects and cross functional initiatives.Identify and implement ways for the business to run more efficiently.Drive the operational cadence of a cross-functional leadership team.Scope and Deliverables:Strategic Leadership & Business Partnership:Be a business partner to Global Partnership leadership team, providing insights to help shape strategy and influence peers and cross-functional teamsLead and manage the operational strategy & roadmap for Global Partnerships GTM and internal business processesStructure and lead key strategic initiatives, establish and track KPIs, and develop best practices in support of Global Partnerships GTM strategyAct as a thought leader and business partner, providing strategic and operational direction and innovative solutionsForecasting, Planning & Prioritization:Lead the forecasting process to support Global Partnerships and Service Provider GTM business, implement methodologies/tools to improve accuracyResponsible for all aspects of GTM reporting, process optimization, quota and territory planningDevelop prioritization process & manage planning cycles for Global PartnershipsCollaborate with leadership to design and develop effective sales compensation plans aligned to GTM business objectivesData, Analytics & Performance Measurement:Leverage data and analytics to optimize partner operations and Global Partnerships GTM initiativesDevelop and implement strategies to measure and analyze Global Partners business operational metricsPartner with Finance team to measure the effectiveness of partner investments/programs and optimize for impactOperations Optimization & Enablement:Proactively identify and implement processes/reporting that simplify, standardize, and enable operational excellenceImplement best practices and technology solutions to streamline operations and improve business effectivenessPartner with key stakeholders and field to develop rules of engagement and operating guidelines for working with partners, enabling internal teamsGovernance & Compliance:Create policies and processes to ensure partner business exceeds legal and finance compliance requirementsStakeholder Engagement & Communication:Keep a pulse on the business, regularly preparing and presenting reviews to senior GTM leadership, communicating initiative progress, dependencies, and recommendationsLiaise with core process, systems, BI, and IT teams to align priorities, resourcing, and project managementOur ideal candidate:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industryHas spent time sharpening their operations and strategy skills in a management consulting, corporate strategy or corporate development functionUnderstands how Enterprise SaaS businesses work and scaleHas expertise in leading and driving cross-functional projects and initiativesIs very comfortable working with and advising executive audiencesOperates fluently in a fast-paced autonomous environmentSets a high bar for themselves and for the Operations functionIdeally, this candidate also has experience in the domain of Operations and/or AIOpsFor positions in this location, we offer a base pay of $194,900 - $350,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.