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Veterinary Practice Manager

4 months ago

Walnut Creek, United States Muller Veterinary HospitalThe Canine Rehabilitation Center Full time

Our award-winning, AAHA accredited Veterinary practice is looking for a leader who leverages people and organizational skills to preserve and grow the healthy culture of our thriving practice. If you know that great leadership is the difference-maker in the lives of those you manage, and you desire to draw out the best in those employees, Muller Veterinary Hospital may be just the place for you. Compassion, Dedication and a Positive approach to problem-solving are the core values that guide everything we do. Our team is comprised of some of the best Veterinarians, Veterinary Technicians and Assistants, and Client Service Coordinators in the state Our Practice Manager is a leader and an integral member of the veterinary practice management team. The Practice Manager partners with the Leadership Team to provide a smooth and profitable operation by driving revenue and managing costs while creating a practice culture based on high-quality patient care, exceptional customer service, and our core values.


Responsibilities include managing, planning, and coordinating the overall operations of the Practice and cultivating a supportive and collaborative team environment:


Leadership and Planning

· Acts as a champion for change and identifies, documents, shares, and promotes best practices.

· Participates in the planning and budget maintenance process.

· Establishes goals for the practice and staff.

· Creates the practice schedule and manages labor costs to budget.

· Develops and executes growth strategy in conjunction with Managing Veterinarians and owners.


Operations

· Develops and implements practice policy, including DEA/Controlled Substances, OSHA, and safety compliance.

· Monitors computer systems and troubleshoots technical systems/equipment issues with IT service providers.

· Responsible for hospital Practice Management Software including updates and data integrity.

· Manages vendor relationships.

· Performs routine facility and equipment maintenance and repairs.


People Management

· Manages support staff.

· Partners with the Leadership Team to address staffing needs including hiring, training, reviewing, disciplining of staff & maintaining employee files.

· Works with Medical Director to manageme DVM staff including ensuring current licensures.

· Implements performance-based incentive and rewards and recognition programs when applicable.

· Implements employee benefits program and practice insurance plans.


Client Service

· Demonstrates and reinforces the highest level of client service.

· Resolves client issues and escalations and oversees client follow-up communication.

· Drives client visits through strategic communication.

· Manages the overall reputation of the practice through social media, online marketing including website management, and local marketing and community efforts.


Financial

· Manages accounts receivable and cash on hand, including performing invoice audit reviews.

· Manages practice inventory

· Controls facility and administrative costs.

Performs other duties essential to the performance of the practice as assigned.


Required Qualifications:

· 2-4 years of experience in a manager role, including customer service experience.

· Manage time and tasks appropriately and remain flexible with assigned duties.

· Supervisory and leadership experience with large teams.

· Staff management including coaching, developing, and motivating staff.

· Problem solving and resolution management skills.

· Oral and written communication skills.

· Basic computer skills i.e. Microsoft Office suite. Previous practice management software knowledge ideal.

· Interpersonal skills with staff and clients.

· Customer service strategies and effective marketing techniques.

· HR policies and protocol development.

· Employee performance management.

· Delegate responsibility and achieve results with practice team members.

· Make decisions confidently and effectively.

· Model a professional and courteous manner with staff and clients.


Desired Qualifications:

· Bachelor’s degree in business or related degree, and/or CVPM preferred.

· Experience in a veterinary practice setting in positions of increased responsibility is a plus.

· Reporting and data analysis.

· Experience with IT in an office environment.

· Marketing and/or public relations experience.


When you work with Muller Veterinary Hospital, you’ll enjoy competitive pay, a full benefits package including 401K, health insurance, vacation, professional development, pet care discount as well as a loyal established clientele, frequent food surprises and an environment that blends work and laughter.


To be considered for this leadership opportunity, please send a cover letter that is tailored to show your strengths including examples where you have demonstrated our core values, and a resume to: MVHFamily@aol.com