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Customer Care Representative

4 months ago

Buford, United States Ultimate Staffing Full time

Ultimate Staffing is looking for experienced and personable customer care representatives for a thriving client company in Buford, GA. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

*Fully onsite in Buford, GA

*Pay range $19-$19.50

*Immediate Start

Duties and Responsibilities

  • Answer all questions, calls and emails in a timely manner
  • Demonstrates the skills and product knowledge required to perform job functions.
  • Knowledge and use of electronic catalog and website.
  • Ability to navigate AS400
  • Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
  • Support Customer Care Operations from our dealers and team members
  • Order Entry on a daily basis.
  • Check order status/electronic orders
  • Maintenance of Showroom/calendar
  • Check inventory
  • Provide product information and pricing
  • Process credits, return authorizations and factory charge backs.
  • Submit changes or cancellations on orders
  • Track shipments
  • Research and resolve customer inquiries
  • Initiate freight claims
  • Truck building
  • Schedule factory drops
  • Update customer experience center with relevant inquiries
  • Assists customers in showroom as needed
  • Participates in Literature Room inventory/order literature
  • Reviews appropriate daily reports
  • Document filing
  • Monitor stock levels
  • Follow and adhere to department/company guidelines
  • Other duties as assigned

Requirements

  • Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
  • Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
  • Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
  • Previous experience with AS400 is preferred, but not required
  • 1-2 years minimum as a customer care representative in a retail setting preferred- this is not a call center

Education

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.