Current jobs related to RMA Coordinator I - Newton - Thorlabs

  • Community Outreach Coordinator

    4 weeks ago

    Newton, United States Alzheimer's Association Full time

    Description The Community Outreach Coordinator of this role is to implement the Alzheimer's Association's program delivery and growth strategy to reach more people with volunteer-delivered programs, especially in new, underrepresented and rural communities. The Program Coordinator is responsible for identifying, recruiting, engaging and growing volunteers...

  • Logistics Coordinator I

    3 weeks ago

    Newton, United States Thorlabs Full time

    Position OverviewThe role is accountable for ensuring that all shipments are dispatched punctually and in line with sales order specifications, guaranteeing that customers receive their products in the same condition as they were sent. The position operates under general oversight.Key Responsibilities:Efficiently pick and pack all orders according to the...

  • Logistics Coordinator I

    3 weeks ago

    Newton, United States Thorlabs Full time

    Job OverviewThe role involves ensuring that shipments are dispatched promptly and according to the specifications outlined in sales orders, guaranteeing that products reach customers in their original condition. This position operates under general oversight.Key Responsibilities:Efficiently pick and pack all orders in alignment with the printed sales order,...

  • Logistics Coordinator I

    3 weeks ago

    Newton, United States Thorlabs Full time

    Position OverviewThe role involves ensuring that shipments are dispatched promptly and in line with order specifications, guaranteeing that customers receive their products in optimal condition. The position operates under general oversight.Key Responsibilities:Efficiently pick and pack all orders in accordance with the printed sales documentation while...

  • Inventory Procurement Specialist I

    3 weeks ago

    Newton, New Jersey, United States Thorlabs Full time

    Supporting the Procurement Planner in strategizing, forecasting, and managing inventory for the designated Business Unit, along with coordinating and scheduling workloads. The role of the Inventory Procurement Specialist I also encompasses aiding in the acquisition of inventory items and accelerating purchase orders. While the position is primarily based in...

  • Human Resources Coordinator/recruiter

    4 weeks ago

    Newton, United States YMCA Full time

    A true team player, this position will assist the Human Resources department to support business needs and ensure compliance requirements. Job Description The West Suburban YMCA is looking to hire a team member with a human resources background to help coordinate general administrative responsibilities within the H.R. department.This position also leads the...

  • Human Resources Coordinator/recruiter

    4 weeks ago

    Newton, United States YMCA Full time

    A true team player, this position will assist the Human Resources department to support business needs and ensure compliance requirements. Job Description The West Suburban YMCA is looking to hire a team member with a human resources background to help coordinate general administrative responsibilities within the H.R. department.This position also leads the...

  • Lead Patient Services Coord.

    3 weeks ago

    Newton, United States Massachusetts General Hospital Full time

    Description GENERAL SUMMARY / OVERVIEW STATEMENT: The position will report to the Clinical Operations Manager who has overall responsibility for managing all clinical support staff within the Department. Team Leads will provide leadership and direction in a team environment. Facilitates interactions amongst team members and works to maintain positive...

  • Onboarding Coordinator

    3 days ago

    Newton Lower Falls, United States Randstad Full time

    Job DescriptionJob DescriptionHybrid- must be local to Newton, MA for in-office FridaysReporting to the New Hire Experience Manager, the Talent Operations Coordinator is responsible for owning the candidate experience throughout the onboarding process for both internal and external associates. The Talent Operations Coordinator will provide excellent...

  • Human Resources Coordinator/recruiter

    3 weeks ago

    Newton, United States YMCA Full time

    A true team player, this position will assist the Human Resources department to support business needs and ensure compliance requirements. Job Description The West Suburban YMCA is looking to hire a team member with a human resources background to help coordinate general administrative responsibilities within the H.R. department.This position also leads the...

  • Human Resources Coordinator/recruiter

    4 weeks ago

    Newton, United States YMCA Full time

    A true team player, this position will assist the Human Resources department to support business needs and ensure compliance requirements. Job Description The West Suburban YMCA is looking to hire a team member with a human resources background to help coordinate general administrative responsibilities within the H.R. department.This position also leads the...

  • Human Resources Coordinator/recruiter

    3 weeks ago

    Newton, United States YMCA Full time

    A true team player, this position will assist the Human Resources department to support business needs and ensure compliance requirements. Job Description The West Suburban YMCA is looking to hire a team member with a human resources background to help coordinate general administrative responsibilities within the H.R. department.This position also leads the...

  • Assembler I

    4 weeks ago

    Newton, United States Thorlabs Full time

    Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and...

  • Electronics Assembler I

    2 weeks ago

    Newton, United States Thorlabs Full time

    This position works among a team of individuals assembling products for our customers under the guidance of experienced team members. The role entails such functions as kitting, assembling, and packaging. On the job training will be provided, no experience is necessary. Essential Job Functions include the following, but are not limited to: Must be...

  • Electronics Assembler I

    2 weeks ago

    Newton, United States Thorlabs Full time

    This position works among a team of individuals assembling products for our customers under the guidance of experienced team members. The role entails such functions as kitting, assembling, and packaging. On the job training will be provided, no experience is necessary. Essential Job Functions include the following, but are not limited to: Must be able to...

  • Receiving Clerk I

    2 months ago

    Newton, United States Thorlabs Full time

    Job DescriptionJob DescriptionThe position is responsible for manual and clerical duties which include receiving and stocking a widely diversified array of raw materials, finish goods and equipment in a warehouse and production setting. Works under general supervision. Although the location of the position is in Newton, NJ, from time to time it may be...

  • Facilities and Maintenance Manager

    2 months ago

    Newton, United States La-Z-Boy Inc. Full time

    Job DescriptionJob DescriptionComfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.If you are ready to...

  • Facilities and Maintenance Manager

    3 days ago

    Newton, United States La-Z-Boy Inc. Full time

    Job DescriptionJob DescriptionComfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.If you are ready to...

  • Citizens Investment Assistant II

    3 months ago

    Newton, United States Citizens Full time

    DescriptionIf you’re passionate about a career in Wealth Management, Citizens Securities, Inc. is hiring for the Investment Assistant II role. Citizens Securities, Inc. is a high-quality investment services provider, focused on helping clients reach their short- and long-term financial goals, while growing market shares in the states in which we currently...

  • Patient Service Representative I

    7 days ago

    Newton, United States Atrius Health Full time

    Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health's 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners,...

RMA Coordinator I

4 months ago

Newton, United States Thorlabs Full time
The RMA Coordinator I is responsible for handling customer concerns both internally and externally. Resolution is needed for a multitude of issues, including defective parts, exchanges, late or lost deliveries, invoicing errors, repairs, missing items, parts damaged during transit, address changes, credits, customs issues, etc. Works under general supervision.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. The hours for this position are Monday - Friday 11:30a.m. - 8:00p.m..

Essential Job Functions include the following, but are not limited to:

  • Responds to requests via incoming telephone calls, emails, and returned boxes daily.
  • Documents RMAs by adding an RMA Note to the Sales Order as well as gathers pertinent information about the issue(s)
  • Sets up Intercompany return orders for returns or repairs going to other Thorlabs entities
  • Supports intercompany returns to THO by assisting with communication of the failure with local BUs and shipment of replacements
  • Creates Non-Conformance Reports (NCRs) in the D365FO Quality Module
  • Provides customers with RMA numbers and instructions for returning products
  • Creates pre-paid shipping labels for customers
  • Creates RMAs and paperwork for loan units while customer items are being repaired
  • Posts pick lists and packing slips
  • Quarantines Stock when necessary
  • Coordinates repairs and tested replacements with Business Units
  • Compensates customers based on sound decisions
  • Communicates with accounting, inventory control, shipping, tech support, carriers, Business Units, and entities to resolve issues and prevent re-occurrences
  • Follows up and invoices RMAs to ensure customers receive items, credits, and invoices in a timely fashion.

In addition to the essential functions and duties listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

The Company retains the right to change or assign other duties to this position.

Physical Activities:

This is largely a sedentary role; however, some movement of boxes may be necessary. This position requires the ability to occasionally lift objects up to 25 pounds.

Requirements

Qualifications

Experience:

  • Minimum of 1 year experience preferred. Prior Customer Service experience required.

Education:

  • High School Diploma or equivalent or equivalent work experience.

Specialized Knowledge and Skills:

  • Proficient with a variety of computer software applications including Microsoft Outlook, Excel and D365FO.
  • Strong proficiency in sales and customer service.
  • Strong ability to work under time constraints, to multitask, and solve multifaceted problems.
  • Strong organizational, planning skills, and attention to detail.
  • Strong ability to work well in a group atmosphere and comply with high quality standards.
  • Strong communication and interpersonal skills are required to enable tailored written responses and an effective interface with customers, potential customers, internal departments, all levels of management, professional and support staff.
  • Must be able to work on a self-initiated basis in a team environment

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few..