Customer Service Representative

3 days ago

Allentown, United States Staffmark Group Full time
Hunter Hamilton is partnering with a large retail call center to assist them in finding their next Customer Service superstar This role will provide support to their customer in a professional and friendly manner by ensuring all of their questions are answered timely and accurately. This is a temporary role lasting approximately 6 months with a possibility of extension depending on performance and business need. The CSR team does work in office in Allentown and the office is open 7am to 7pm ET Monday through Friday with weekend hours during peak seasons. The team works 8 1/2 hour shifts with in the office hours on site and then rotating weekends during peak seasons. 1+ years of proven customer service/call center experience is needed, ability to handle high volume call amounts both in and outbound, and accurate and professional written communication skills in order to answer emails and document call logs is required. Hunter Hamilton offers hourly/weekly pay, direct deposit and temporary health benefits

Responsibilities
* Provide unmatched customer service.* Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.* Learn all services and product offerings to effectively communicate with our customer base.* Respond to customer inquiries by email or telephone providing an unequaled first impression.* Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.* Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.* Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller.* Update customer information in the customer service database during and after each call.* Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.* Impact the company‘s bottom line by problem solving and turning frustrated clients into repeat customers.

Requirements: * 2+ years of customer service and/or field service logistics experience.* Strong Computer skills - MS Office, database management, etc.* Hours include rotating 8.5 hour shifts to cover 7am-7pm and a rotating weekend schedule (seasonal).* Clear, confident, & effective communicator over the phone (with customers) and in person (with team).* Strategic thinker who possesses the ability to anticipate problems and find solutions.* Strong organization skills with attention to detail.* Good time-management, possessing the ability to balance priorities.* Self-starter and able to work successfully without supervision.* Competitive, ambitious and results oriented, energized by achieving and exceeding goals.Physical Requirements:* Prolonged periods sitting at a desk and working on a computer.* Talk and hear, both in person and by telephone.* Use hands repetitively to operate standard office equipment.* Must be able to lift up to 15 pounds at times.* Close vision, distance vision.
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About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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