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Information Technology Desktop Support

4 months ago

Philadelphia, United States London Approach Full time

We are seeking a skilled and experienced IT Desktop Support Technician to join our team in Philadelphia, PA. The ideal candidate will have at least 3 years of experience in providing high-level desktop support in an enterprise-level, Microsoft environment. This role requires daily on-site presence and involves a range of responsibilities from troubleshooting hardware and software issues to supporting our network infrastructure.


Fully Onsite in Philadelphia, PA

Lawfirm experience desired, but not required

Contract to Hire - $30.00/hr

Health Benefits Available while on contract


Key Responsibilities

  • Provide Tier 1 and Tier 2 desktop support, resolving technical issues related to Microsoft operating systems, Office suite, and other software applications.
  • Perform hardware and software installations, configurations, and updates.
  • Assist in maintaining and monitoring network infrastructure, including wireless and wired networks.
  • Troubleshoot issues related to printers, scanners, and other peripheral devices.
  • Support mobile devices, including configuration and troubleshooting of iOS and Android devices.
  • Collaborate with IT team members to diagnose and resolve complex issues.
  • Maintain accurate records of issues, repairs, and resolutions in the IT ticketing system.
  • Conduct regular system backups and perform data recovery tasks as needed.
  • Assist in the implementation of new technologies and system upgrades.
  • Provide user education and support, including creating user guides and conducting training sessions.
  • Ensure compliance with company policies and IT best practices.


Qualifications

  • Minimum of 3 years of experience in an IT desktop support role, preferably in an enterprise-level environment.
  • Strong knowledge of Microsoft environments, including Windows operating systems, Office suite, and Active Directory.
  • Experience with hardware and software troubleshooting.
  • Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Excellent problem-solving skills and the ability to work independently.
  • Strong communication and interpersonal skills, capable of explaining technical concepts to non-technical users.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.
  • High school diploma or equivalent; higher education or certifications in IT or related field are a plus.