Mobile Customer Service Representative

2 months ago


Gold Canyon, United States DMC Strategic IT Full time

Job Brief:We are hiring a mobile customer service representative to manage customer queries and complaints. You will also be asked to process orders modifications and escalate complaints across a number of communication channels remotely. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay: $23 $28 per hour

Hours: Monday Friday 9am 7pm

Responsibilities:

  • Maintaining a positive empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders forms applications and requests.
  • Keeping records of customer interactions transactions comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Skills Required:

  • High school diploma general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.


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