Service Engineer

6 days ago

Novi, United States TRIMEDX Full time

If you are wondering what makes TRIMEDX different, it‘s that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.

  • Everyone is focused on serving the customer and we do that by collaborating and supporting each other
  • Associates look forward to coming to work each day
  • Every associate matters and makes a difference

It is truly a culture like no other - We hope you will join our team Find out more about the available position below.

Summary

The Laboratory Service Engineer II installs, inspects, troubleshoots, repairs, calibrates, and verifies the performance of low-end and some high-end clinical laboratory equipment related to hematology, chemistry, coagulation & histology. The Laboratory Service Engineer may serve as an advisor to medical and clinical staff in the specification, acquisition, safe use, and proper operation of specialty equipment. The individual also may serve as an advisor to other TriMedx personnel on technical matters concerning specialty equipment. This position is responsible for communicating equipment status and inspection results to supervisors and laboratory directors and must document all work to comply with accreditation agencies. The individual demonstrates adherence to the TriMedx core values in all professional interactions by showing respect to all people, adding value, initiating meaningful change, and exhibiting integrity.

Responsibilities

Technical Service - 40%

  • Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on low-end and some high-end laboratory equipment
  • Repair, install, and calibrate low-end and some high-end laboratory equipment
  • Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
  • Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery
  • Maintain laboratory expertise through ongoing training and education
  • Assist with Service Operations Special Projects as assigned and contribute to the development of others through mentoring and sharing expertise

Regulatory Compliance - 25%

  • Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history
  • Assist laboratory in preparing for lab specific accreditation inspections (CAP, CLIA, COLA)
  • Adheres to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
  • Responsible for ensuring all service and documentation is complete, timely, and accurate

Account Relationship Management - 25%

  • Build and maintain customer relationships
  • Discuss equipment status and functionality with laboratory technicians
  • Make recommendations to laboratory management regarding service strategy and capital equipment purchases
  • Adheres to the Mission, Vision, and Values of the organization(s) served.
  • Provide a positive representation of TriMedx services by integrating the core values into job performance

Inventory - 10 %

  • Perform periodic inspections of current inventory status
  • Verify the completion of security analysis for new customer equipment
  • Performs Incoming Inspections (II) to maintain a complete and accurate inventory of laboratory devices, including trial and evaluation, rental, and loaner equipment in addition to permanently assigned equipment inventory.
  • Maintain the accuracy and integrity of the equipment database to include inventory, performance assurance (PA) schedules, nomenclature, and service history
  • Make recommendations regarding inventory

All other duties as assigned

Skills and Experience

  • Minimum 2 years‘ experience working in a clinical laboratory or servicing clinical laboratory equipment
  • Experience in working on most low-end clinical laboratory equipment required; some experience working on high-end equipment preferred
  • Problem solving skills to diagnose problems and develop solutions
  • Strong written and verbal communication skills
  • Valid drivers license required; variable travel requirements depending on primary site that may require use of personal vehicle


Education and Qualifications

  • 2 year degree in a technical/electronics field or equivalent experience required. This requirement will be waived if the applicant has received the TRIMEDX Trained Certification or completed an equivalent biomedical related certification program.
  • Bachelor‘s degree in engineering technology or a related field preferred

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people‘s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.

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