Senior Services Engagement Manager
3 weeks ago
Sr Services Engagement ManagerAt Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.The Sr Services Engagement Manager is a key member of our EMEA Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget.As a Services Engagement Manager you will:Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services businessSupport and Drive Go To Market and Pipeline Generation with Account ExecutivesDevelop Professional Services booking and revenuesDefine, scope and sell our professional services portfolioPrepare Statements of Work or Change Orders for review by Cloudera legal and deal deskWork with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery.Occasionally manage services engagements directlyInput into the planning and forecasting of our resourcing profile.Working directly with Customer to ensure alignment of Cloudera tasks/activitiesWork as a conduit between the Customer and other parts of Cloudera including Support and EngineeringWe're Excited About You If You Have:Excellent experience in leading scoping, selling and delivering large scale, data driven projectsPrevious experience in PS organizationSales experience and Business Development experienceBachelor's degree in related field of study or equivalent work experience.Excellent customer relationship management experience including managing escalations, and participating in executive steering meetingsKnowledge of software implementation and project/program management methodologiesExperience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS companySelf-starter mentality and collaborative problem solverAbility to travel up to 30%This role is not eligible for immigration sponsorship.What you can expect from us:Generous PTO PolicySupport work life balance with Unplugged DaysFlexible WFH PolicyMental & Physical Wellness programsPhone and Internet Reimbursement programAccess to Continued Career DevelopmentComprehensive Benefits and Competitive PackagesPaid Volunteer TimeEmployee Resource GroupsEEO/VEVRAA#LI-Remote#LI-ND3
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