Office Supervisor

15 hours ago

Utica, United States JTH Tax LLC Full time
Job Title: Office Supervisor, Managed Operations

Department/Business Unit: Managed Operations

Reports to: District Manager,Managed Operations

Status: Seasonal

FLSA Status: Non-Exempt

Job Summary

The Office Supervisors to oversee the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor is responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience.

Responsibilities/Duties

Office Operations Management
  • Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards
  • Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies
  • Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff
  • Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations
  • Coordinate and execute marketing initiatives for the designated office.

Staff Supervision and Development
  • Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement
  • Provide ongoing coaching, feedback, and performance management to tax preparers and support staff
  • Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-date
  • Promote employee engagement, recognition, and career development opportunities

Customer Service Excellence
  • Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner
  • Monitor customer feedback and implement strategies to enhance the overall customer experience
  • Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offerings

Compliance and Quality Assurance
  • Ensure strict adherence to all applicable laws, regulations, and company policies within the office
  • Conduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errors
  • Identify and mitigate operational risks, implementing appropriate controls and corrective actions
  • Maintain accurate and compliant records, preparing reports as required

Financial Management
  • Manage office budgets, closely monitoring financial performance and implementing cost-saving measures as needed
  • Ensure accurate and timely reporting of financial data and adherence to accounting practices
  • Implement strategies to drive revenue growth and profitability for the office

Qualifications:
  • Strong leadership, decision-making, and problem-solving abilities
  • Excellent customer service and interpersonal skills
  • Proficient in office management, budgeting, and financial reporting
  • Extensive knowledge of relevant tax laws, regulations, and industry best practices
  • Familiarity with tax preparation software and office productivity tools

Education and Experience
  • Associate's degree in Business Administration, Accounting, or a related field; Bachelor's degree preferred or the equivalent through a combination of education and related work experience.
  • 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry

Physical Requirements

Position requires working at a desk for periods of time. Position may require lifting objects up to 20lbs.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions.

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to request that additional or different tasks be performed.

Liberty Tax Service is an equal opportunity employer.Learn More

  • Office Supervisor

    2 weeks ago

    Utica, United States JTH Tax LLC Full time

    Job Title: Office Supervisor, Managed OperationsDepartment/Business Unit: Managed Operations Reports to: District Manager,Managed OperationsStatus: SeasonalFLSA Status: Non-ExemptJob SummaryThe Office Supervisors to oversee the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor is responsible...

  • Hotel Reception Supervisor

    6 days ago

    Utica, Michigan, United States Comfort Inn of Utica Full time

    Job Title: Hotel Reception SupervisorAbout the Role:We are seeking a highly skilled and experienced hotel reception supervisor to lead our front office team at Comfort Inn of Utica. As a key member of our team, you will be responsible for ensuring seamless check-in and check-out processes, overseeing VIP guest requests, and maintaining exceptional customer...

  • Part-time Campus Police Officer

    4 months ago

    Utica, United States Hinds Community College Full time

    Description : This is a non-supervisory, entry-level position for sworn law enforcement officers. The incumbent is expected to provide basic law enforcement services to the college-wide community within the mission, goals, and objectives of the agency in compliance with all local, state, and federal laws. This position will be assigned schedule and...

  • Custodial Maintenance Specialist

    4 days ago

    Utica, New York, United States The Arc Oneida-Lewis Full time

    Job OverviewThe Arc Oneida-Lewis Chapter is seeking a reliable and detail-oriented Custodial Maintenance Specialist to join our Facilities Management Department.This role involves ensuring the building is properly cleaned daily and secured at the end of the day. You will work closely with the Custodian Coordinator to perform all necessary cleaning tasks,...

  • Custodian

    4 weeks ago

    Utica, United States The Arc Oneida-Lewis Full time

    The Arc Oneida-Lewis Chapter is seeking to add a Custodian to our Facilities Management Department! In this position you would be responsible for ensuring that the building is properly cleaned daily and is left in a secure manner at the end of the day. You would work closely with the Custodian Coordinator to perform all necessary cleaning tasks. Oneida...

  • Director of Clinical Operations

    2 months ago

    Utica, United States Healthcare Organization in Upstate NY Full time

    Job DescriptionJob DescriptionJob Summary:The Director of Clinical Operations plays a crucial role in leading the dynamic clinical team. As a key executive in our organization, the Director will be instrumental in driving the clinical operations strategy, ensuring operational excellence, and maintaining high standards of regulatory compliance.Essential Job...

  • Contact Center Operations Manager

    4 days ago

    Utica, Michigan, United States CABVI Full time

    Job OverviewWe are seeking a skilled Contact Center Operations Manager to lead our team in achieving key performance goals. This role requires strong leadership and supervision skills, as well as the ability to handle inbound & outbound calls and provide outstanding customer service.ResponsibilitiesLeadership and Supervision: Organize and supervise...

  • Healthcare Services Director

    4 days ago

    Utica, New York, United States The Arc Oneida-Lewis Full time

    Job Title: Healthcare Services DirectorAbout the Role:We are seeking a highly skilled and experienced Healthcare Services Director to join our team at The Arc Oneida-Lewis. This is a full-time position that requires strong leadership and management skills, as well as a passion for delivering high-quality healthcare services.Key Responsibilities:To oversee...

  • Front Desk Guest Services Agent

    2 months ago

    Utica, United States Comfort Inn of Utica Full time $16 - $18

    Comfort Inn located in Utica, MI seeks a positive, service-oriented, energetic and self-motivated Guest Services/Hotel Front Desk Agent to join our award winning team on a full-time or part-time basis. The Guest Services/Hotel Front Desk Agent will report to the Assistant Manager and will work closely with the Front Office team as well as other departments...

  • Floor Tech

    4 weeks ago

    Utica, United States SBM Management Services Full time

    Description Position at SBM Management SBM Management is searching for a Floor Technician that can make the floors sparkle and shine! We are hiring a Floor Technician that has experience ensuring customers have clean and orderly commercial or office space. Professional communication with the customers to make sure their expectations are met is...

  • Floor Tech MI

    4 weeks ago

    utica, United States SBM Management Full time

    SBM Management is searching for a Floor Technician that can make the floors sparkle and shine! We are hiring a Floor Technician that has experience ensuring customers have clean and orderly commercial or office space. Professional communication with the customers to make sure their expectations are met is essential. Responsibilities Comply with safety...

  • Maintenance Technician

    3 weeks ago

    Utica, United States Aerotek Full time

    Job DescriptionJob DescriptionJob Title: Maintenance TechnicianJob DescriptionWe are seeking three Shift Technicians for our Shelby Township location. This role involves ensuring equipment uptime through timely and in-depth troubleshooting and repair of various production and facility equipment. The schedule for this position is nights on a 2-2-3 schedule...

  • Speech Language Pathologist

    2 weeks ago

    Utica, United States HarmonyCares Full time

    OverviewHave you got what it takes to succeed The following information should be read carefully by all candidates.HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical...

  • Nurse Liaison

    2 months ago

    Utica, United States Ubiquity Full time

    Job DescriptionAre you an experienced Registered Nurse with a passion for shaping the future of healthcare?As a Nurse Liaison, you will be an expert in resource management, a master of utilization review, and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care...

  • Registered Nurse

    4 days ago

    Utica, United States CareCentrix Full time

    Job DescriptionAre you an experienced Registered Nurse with a passion for shaping the future of healthcare?As a Nurse Liaison you will be an expert in resource management, a master of utilization review and a compassionate partner for patients and their support network. You will be responsible for an assigned caseload at acute and post-acute care facilities....

  • Human Resource Generalist/Payroll

    2 weeks ago

    Utica, United States Magna Services Full time

    Human Resource Generalist/Payroll Job Number: 70095 Group: Magna Powertrain Division: MPT Shelby Township Job Type: Permanent/Regular Location: Shelby Township, MICHIGAN, US, 48316 Work Style: Job Number: 70095 Group: Magna Powertrain Division: MPT Shelby Township Job Type: Permanent/Regular Location: SHELBY TOWNSHIP Work Style: About us We see a future...

  • Commercial Cleaning Assistant Manager

    2 months ago

    Utica, United States Corporate Cleaning Group Full time

    Full-Time/Part-Time Part-Time Shift Evenings Schedule Monday - Friday, 6pm - 12am DescriptionJob Title: Assistant Manager Location: Utica, MI and surrounding areas (including but not limited to Sterling Heights, Clinton Township & Troy) Schedule: Monday- Friday, 6pm - 12am Pay: $17/hour, paid bi-weekly via direct deposit Join Our Team! Are you passionate...

  • Part-Time Sales Associate

    4 months ago

    Utica, United States Great Lakes Ace Hardware Full time

    This position is located at:45645 Van Dyke Avenue, Utica, Michigan 48317SUMMARYThe primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the storemanagement team.Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values...

  • Full-time Sales Associate

    4 months ago

    Utica, United States Great Lakes Ace Hardware Full time

    This position is located at:45645 Van Dyke Avenue, Utica, Michigan 48317SUMMARYThe primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the storemanagement team.Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values...

  • Direct Support Professional Community Habilitation/Respite

    3 months ago

    Utica, United States Kelberman Full time

    Description Direct Support Professional Community Habilitation/Respite is responsible to implement and monitor individualized habilitation plans, in compliance with state, federal and Agency regulations and operating standards. The DSP works directly with individuals with Autism Spectrum Disorder (ASD) providing habilitative (skill building) and behavioral...