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IT Support Specialist

4 months ago

Berkeley, United States Intertrust Full time

Intertrust’s mission is to make every Internet transaction trustworthy. Our family of integrated media, security, and data management products allows small businesses and leading global corporations to expand their reach by delivering rights-managed services, secure apps, and private data sets for various verticals, including energy, entertainment, fintech, and IoT. We have a legacy of invention and hold fundamental patents in the areas of computer security and digital trust. As part of our growth, we are seeking a dedicated IT support specialist/Office Manager for our recently opened HQ in downtown Berkeley.


Job Overview: 

The successful candidate’s primary focus will be providing IT support and reporting to the head of IT. The ideal candidate is a detail-oriented people person, gregarious and knowledgeable with leading mobile, PC and Mac platforms, with a curiosity to learn new things. The role will involve being in a beautiful office during work hours and also providing office manager support, which is a minimal part of the day. 


Job Type:

Full-time, Onsite (Monday to Friday, 9 AM to 5 PM)

 

Key Responsibilities:


IT Support Specialist:

  • Provide technical support to staff for hardware, software, and network issues.
  • Assist with login issues, virus scans, and application or service access.
  • Source and manage IT accessories and equipment as needed.
  • Set up and maintain workstations and other office technology.
  • Troubleshoot and resolve basic IT issues in a timely manner.
  • Manage user accounts and access rights.
  • Vendor and purchasing management for ongoing subscriptions
  • Support remote employees with their technical needs.


Office Manager:

  • Ensure the office kitchen is stocked, clean, and the dishwasher is emptied.
  • Receive and sort mail and packages.
  • Welcome and direct visitors, maintaining a professional and friendly atmosphere.
  • Maintain office supplies and inventory, ordering new supplies as needed.
  • Coordinate office maintenance and repair tasks.
  • Assist with the organization and setup of meetings and events.
  • Handle other administrative tasks to support the team and office operations.


Qualifications:

  • Proven experience in a similar IT support and/or office management role.
  • Strong troubleshooting and problem-solving skills.
  • Familiarity with common office software and hardware.
  • Excellent organizational and multitasking abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • High level of discretion and professionalism.


Preferred Skills:

  • Basic understanding of networking principles.
  • Experience with IT support.
  • Familiarity with office management software and tools.


Education:

  • High school diploma or equivalent required.
  • Associate or bachelor's degree in a related field preferred