Staff Tech, Customer Service
17 hours ago
We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution.
Specific Responsibilities for this position include:
• Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support)
• Provide superior follow up to distributors and sales managers
• Manage all account interactions via inbound phone
• Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience.
• Collaborate with internal departments to resolve customer opportunities
• Actively participate in departmental client Excellence Activities
• Ability to manage multiple reports and combine data from various sources
Educational Requirements:
HS Diploma/GED
Key Qualifications:
• Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
• Ability to handle between 60-70 phone calls/cases per day while maintaining a positive/responsive attitude with the customer
• Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired.
• A background in Residential and Commercial HVAC applications, products, and systems, and the ability to read basic technical drawings is desired.
• Excellent customer service skills
• Strong written and oral communication skills
• Proficient in MS Office (specifically Word and Excel)
• Strong analytical skills, accuracy, and attention to detail
• Sense of urgency; strong organizational skills, and ability to handle multiple tasks at one time
• Creative problem-solving skills
• Self-starter and well organized, able to multi-task and prioritize work
• Adaptability and flexibility to seasonality and changing business demands are critical.
• The standard working schedule is between 8:00 am 6:00 pm, Monday through Friday. Shift to be determined at time of offer.
• No travel required
• Spanish language skills are a plus.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn More
-
Customer Service Staff Tech
2 days ago
East Syracuse, United States Butler Aerospace and Defense Full timeCustomer Service Staff TechLocation: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22Please send resume to k p i t z e r @ b u t l e r . c o mGENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel...
-
East Syracuse, United States US Tech Solutions, Inc. Full timeSchedule: Monday - Friday 8am-5pm. After training period, position is 75% onsite based on business needs and performance Description:Provides strategic direction for pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. Job Specific RequirementsThis exciting opportunity is in Client’s Customer...
-
Staff Tech, Customer Service
15 hours ago
Syracuse, United States Butler Aerospace & Defense Full timeCustomer Service Staff Tech Location: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22 Please send resume to kpitzer@butler.com GENERAL RESPONSIBILITIES:We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes...
-
Customer Data Administrator
2 weeks ago
East Syracuse, United States US Tech Solutions, Inc. Full timeDescription: Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting. Job Specific Requirements • Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services,...
-
Customer Data Administrator
1 month ago
East Syracuse, United States US Tech Solutions Full timeDuration: 12 MonthsJob Description:Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting.Responsibilities:• Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services,...
-
Customer Service Staff Tech NY
3 days ago
syracuse, United States Butler Aerospace and Defense Full timeCustomer Service Staff TechLocation: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22Please send resume to k p i t z e r @ b u t l e r . c o mGENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel...
-
Customer Data Administrator
4 weeks ago
Syracuse, United States US Tech Solutions Full timeDescription: Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting. Job Specific Requirements •Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses...
-
Customer Support and Analytics Expert
1 week ago
East Syracuse, New York, United States US Tech Solutions Full timeJob Summary:As a Customer Support and Analytics Expert at US Tech Solutions, you will play a crucial role in providing exceptional customer service while leveraging data analytics to drive business growth.Key Responsibilities:Utilize data analysis skills to identify areas for process improvement and implement changes.Develop and maintain accurate...
-
Syracuse, United States Butler Aerospace and Defense Full timeCustomer Service Staff Tech Location: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22 Please send resume to k p i t z e r @ b u t l e r . c o m GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel...
-
Customer Service Specialist
1 month ago
East Syracuse, United States Service Experts Full timeLocation: East Syracuse, NY Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits...
-
Customer Service Representative
1 week ago
East Syracuse, New York, United States Service Experts Full timeAbout Service ExpertsWe are a leading provider of HVAC services, dedicated to delivering exceptional customer experiences. Our team is comprised of the best in the industry, and we're looking for talented individuals to join us.
-
syracuse, United States Butler Aerospace and Defense Full timeCustomer Service Staff TechLocation: East Syracuse, NY Duration: 24 Month Contract Job ID: #70105 Pay Range: $19-22Please send resume to k p i t z e r @ b u t l e r . c o mGENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel...
-
HVAC Service Technician
6 months ago
Syracuse, United States Stark Tech Full timeThe Field Service Technician reports to the Service Manager and is an hourly, full-time position. S/he is a member of the RLKS Field Service team, whose responsibility is to ensure all customer requests are identified and addressed in a prompt, accurate, and professional manner with safety with the end customer always top of mind. This is a vital position...
-
Data Insights Specialist
1 week ago
East Syracuse, New York, United States US Tech Solutions, Inc. Full timeAbout the Role">As a Data Insights Specialist at US Tech Solutions, Inc., you will play a key role in driving business growth by leveraging data to inform strategic decisions. This is an exciting opportunity for a motivated and analytical professional to join our team and contribute to the success of our organization.">Key Responsibilities">">Collaborate...
-
Supply Chain Support Specialist
2 months ago
East Syracuse, United States US Tech Solutions Full timeDuration: 06 MonthsJob Description:Supports acquisition and sourcing of materials and resources required for the company for direct and/or indirect material including assisting with contracts (LTA) and order creation..Responsibilities:- Review Master and Technical Service Agreements and Statements of Work to prepare, create, and monitor purchase order...
-
Customer Service Specialist
2 months ago
East Syracuse, United States Pathfinder Bank Full timeJob Type Full-time Description About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while...
-
Customer Service Specialist
1 month ago
East Syracuse, United States Pathfinder Bank Full timeJob DescriptionJob DescriptionDescription:About Us: At Pathfinder Bank, we take pride in being more than just a financial institution – we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our...
-
Technical Data Administrator
1 week ago
East Syracuse, New York, United States US Tech Solutions Full timeAbout the Opportunity:We are seeking a highly skilled Technical Data Administrator to join our team at US Tech Solutions. In this role, you will be responsible for managing and maintaining complex data systems, ensuring seamless customer interactions.Key Responsibilities:Develop and implement data-driven solutions to improve customer service and...
-
Data Driven Operations Specialist
1 week ago
East Syracuse, New York, United States US Tech Solutions Full timeAbout the Role:US Tech Solutions is seeking a highly skilled Data Driven Operations Specialist to join our team. In this role, you will be responsible for utilizing data to train models that automate processes such as image classification, speech recognition, and market forecasting.Responsibilities:Confers with customers to provide information about products...
-
Customer Service Representative
3 weeks ago
East Syracuse, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeLHH Recruitment Solutions is currently seeking a Customer Service Representative with 3 or more years of experience for a full-time job, located in East Syracuse, New York. This is a contract opportunity for candidates with prior contract experience. Responsibilities:Deliver outstanding customer...