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Sales Engineer: Equipment Sales

4 months ago

Allentown, United States BEUMER Group Full time

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletizing, packaging, sortation, and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proudof what our employees create each day. Integrity, Inspiration, Quality and Teamwork

Job Description

Role Purpose

The Sales Engineer for BEUMER Products is the primary customer-facing salesperson for both new sales and customer support opportunities for customers in Northeast region of the United States, and Canada this includes:

  • BEUMER Conveyor & Loading Products including with new equipment as well as Customer Support opportunities including, Service and Upgrades.
  • BEUMER Palletizing & Packaging Products including with new equipment as well as Customer Support opportunities including, Service, and Upgrades.

The industries served, without limitation include cement and building materials, chemicals, and petrochemicals. This position may work remotely within the assigned territory, within proximity to a major airport. Travel is required up to 75% of the time.

Responsibilities

Business Development/Sales

  • The primary function of the role will be to engage with current and potential new customers face to face; uncover and close new opportunities within the assigned territory and provide guidance throughout the estimating and proposal writing processes
  • Determine Customer requirements and work with the BEUMER Organization and technical teams to develop and price technically distinctive, competitive solutions that are supportive of company revenue and gross profit targets
  • Generate, price, and present technical solutions and commercial proposals for new equipment sales, upgrades, equipment modifications, recapitalizations and other technical field services
  • Negotiate and secure sales contracts in line with company order intake targets
  • Accountable for the achievement of financial targets and other KPIs; which include, but are not limited to, order intake, responsiveness, service levels, timeliness of issue resolution, and overall customer satisfaction
  • Prepare reports as required
  • Maintain consistent communication with customer and internal operations throughout project execution

Service and Support

  • Maintain and grow Customer relationships by providing problem solving resources and consistent face to face communication.
  • Support the BEUMER installed base, by working with the customers to provide routine and preventive maintenance planning, issue follow-up, and system enhancements that will be applicable to expansions, upgrades and/or recapitalizations
  • Communicate with other departments to prioritize and escalate issues, as necessary, to ensure prompt resolution
  • Coordinate and ensure timely and accurate flow of information between the Customer and relevant support teams and resources
  • Review, evaluate and revise procedures to ensure implementation and use of best practices
  • Proactively develop technical and product support training strategies and measures, to maximize the highest level of quality and results

Customer Liaison

  • Serve as the primary contact for Customer requests and inquiries
  • Travel to sites to meet with Customers and/or internal project team members; required domestic travel will be up to 75%, with occasional international travel
  • Obtain Customer feedback, in a timely manner, regarding delivered service levels, operational effectiveness and overall customer experience; communicate feedback appropriately with relevant team members, to continuously provide and maintain exceptional service at all levels
  • Communicate services and value proposition to Customers; continuously researching opportunities for improvements that will lead to mutually beneficial enhancements in service levels; therefore, strengthening the customer relationship

Qualifications

Requirements / Skills / Abilities

  • Bachelor’s degree in Engineering or Technical degree in related field
  • Exemplary organizational and interpersonal skills
  • Excellent time management and attention to detail skills; with the ability to learn quickly.
  • Excellent verbal and written communication skills
  • Professional, positive, and energetic demeanour
  • Advanced Microsoft Office Suite proficiency
  • Ability to effectively communicate and interact with Technical resources
  • Proven ability to collaborate, with an emphasis on team building
  • Ability to show initiative and manage multiple projects, in an environment of frequent interruptions and conflicting priorities
  • Minimum 2yearsof highly relevant B2B sales experience, within the industrial automation, material handling industry, or palletizing and packaging industry. 5-7 Years Preferred.
  • Sales experience in bulk material handling or allied industries strongly preferred
  • A verifiable track record of success in project sales planning and execution

Commitment Required Able to set and meet goals; sincere care for others; overwhelming desire to win and to be part of a winning team; able to travel up to 75% of the time.

Additional Information

BEUMERis an innovative company, where every employee is part of the "family". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:

  • Medical and Dental Insurance
  • 401k Retirement Plan with a generous match, because we care about your future
  • Life Insurance is provided free for all employees
  • Generous amount of paid time off

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.