Senior Customer Success Management Specialist

Senior Customer Success Management SpecialistAt Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate thats welcoming, respectful, and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Global Services (BGS) Digital Services organization is currently looking for a Senior Customer Success Management Specialist to join our team in Englewood, CO, Chicago, IL, Houston, TX, or Seattle, WA. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency. The Customer Experience organization is currently looking for four Senior Customer Success Management Specialists. These positions will focus on supporting the Technical Operations and Airplane Integration lines of business. Our Customer Success Management Specialists have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at adoption, expansion, and renewal. The successful candidate will understand the importance of collaboration as this position will require working directly with the Product Management Team, Sales and Account Directors, Software Development, Delivery Services, and our international customer base.Position Responsibilities:Build strong business relationships with all key stakeholders including customers and the business ownersFoster internal partnerships with Go to Market team (e.g., Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers, and Solution Consultants) for assigned accounts.Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issuesAssist the team in measuring customer value by correlating adoption metrics with customer KPIsMaintain a 360-degree view of overall customer health, ongoing engagements, and issuesUnderstand and help the team mitigate churn and drive recurring revenue growthLead Business Review activities in partnership with the Services Leader and Account/Sales DirectorPeriodic reports and updates for key executivesOffer customer/market feedback to Boeings offer managers, services offer managers, and product managersAlign customers business processes with product capabilitiesManagement, negotiation, and conflict resolutionBasic Qualifications (Required Skills/Experience):5+ years of experience in a customer success roleAbility to interface between technical and non-technical stakeholders, internal and externalExpertise in customer management, negotiation, and conflict resolutionExceptional communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executivesExperience using or applying metrics to measure performance to ensure high quality deliveryExcels in professionalism and partnershipsAbility to work across time zones with a globally dispersed teamPreferred Qualifications (Desired Skills/Experience):7+ years' experience in a customer success roleExperience within a SaaS environmentPrevious experience in airline maintenance operations and a solid understanding of aviation conceptsPrevious experience in international business and/or multi-cultural environmentsFluency in multiple languagesBachelors or higherDrug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.Summary pay range: Level 4 $108,800 - $147,200 Level 5 $131,750 - $178,250Applications for this position will be accepted until Nov. 14, 2025.Export Control Requirements: This is not an Export Control position.Relocation: Relocation assistance is not a negotiable benefit for this position.Visa Sponsorship: Employer will not sponsor applicants for employment visa status.Shift: This position is for 1st shift.Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.