Customer Service Rep

4 hours ago


Naperville, United States ProLogistix Full time
Base Pay: 18.00 per HOUR

Now Hiring a 1st shift Customer Service Rep in Aurora Area. Hours: 8am-5pm Payrate: $18 hour Job Duties: Process, generate and input all related paperwork ...

Continue reading "Customer Service Rep"

Now Hiring a 1st shift Customer Service Rep in Aurora Area.

Hours: 8am-5pm

Payrate: $18 hour

Job Duties:
  • Process, generate and input all related paperwork required for the fulfillment of customer orders for both inbound and outbound processes.
  • Checks all orders for special requests from our customers by coordinating with operations and transportation departments for the expediting of these specials requests / orders.
  • Run stock reports to check for product status and availability, as well as, post applicable Inventory records.
  • Trace orders as required and notify customers of any activity concerning their merchandise.
  • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, in a courteous and professional manner
  • Generate accurate and timely billing and subsequent invoicing where needed.
  • Processes returned merchandise from the customer and report customer feedback to the supervisor, including any signs of customer dissatisfaction.
Job Requirements:
  • Previous Shipping and receiving experience required.
  • Knowledge of BOLs
  • Computer skills to perform data entry
  • SAP
  • Must possess excellent verbal and written communication skills.
  • Ability to prioritize and organize their work efficiently by being a self-starter.
  • Must be a detail-oriented multi-tasker who is flexible to adapt to coordinate multiple and changing priorities.
  • Proficient in Microsoft Office programs (e.g.: MS Word, Excel, and Outlook).
  • Ability to work in a fast-paced work environment.
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