Member Services Representative

4 hours ago


Garner, United States Excel Fitness Full time
Position:Weekend Overnight Supervisor

Reports to: General Manager (GM)/ Assistant Manager (AM)

Department: Operations

Purpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.

Grow with us
In one to two years, you could be earning $50k a year with Planet Fitness

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations

But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

See for yourself

What are you waiting for? APPLY TODAY

Essential Duties and Responsibilities

- Provide an exceptional customer service experience.

-Responsibilities include:
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.
  • Close shift for that business day.
  • Create a bank deposit for next day.

Qualifications/Requirements
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • People with positive mental attitudes excel here
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Learn More

  • Garner, United States Planet Fitness Inc. Full time

    Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a...


  • Garner, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....


  • Garner, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....


  • Garner, North Carolina, United States Wingstop Full time

    Job Overview:As a Guest Service Team Member at Wingstop, you will deliver exceptional customer service by acting as the face and voice of our brand. This role involves greeting guests, taking orders, and providing positive experiences.Key Responsibilities:Act as the representative of Wingstop to all guestsProvide authentic, positive, and genuine...


  • Garner, United States Excel Fitness Full time

    Position:Weekend Overnight SupervisorReports to: General Manager (GM)/ Assistant Manager (AM)Department: OperationsPurpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives.Grow with us!In one to two years, you could be earning...


  • Garner, United States Excel Fitness Full time

    Position:Weekend Overnight Supervisor Reports to: General Manager (GM)/ Assistant Manager (AM) Department: Operations Purpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives. Grow with us! In one to two years, you could be...


  • Garner, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....


  • Garner, United States U-Haul Full time

    Location: 1702 Mechanical Blvd, Garner, North Carolina 27529 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Garner, United States Nothing Bundt Cakes Full time

    Benefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting...


  • Garner, United States Wingstop Full time

    Wingstop - 51 Cabela Dr - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...


  • Garner, North Carolina, United States Direct Demo Full time

    About the RoleDirect Demo is seeking highly motivated and sales-focused individuals to join our team as Nutritional Supplement Sales Representatives. As a representative, you will have the opportunity to work with top brands in the industry and promote their products to customers at Costco locations.Compensation PackageWe offer an attractive compensation...

  • Counter Sales

    2 weeks ago


    Garner, United States SiteOne Services Full time

    SiteOne - 1218 Management Way [Sales Associate / Team Member] As a Counter Sales Representative at SiteOne, you'll: Demonstrate exceptional customer service to all SiteOne customers; Assist customers with their questions and needs, either in person, via the phone or through online ordering; Pull and prepare inventory orders for customer pick up or delivery;...


  • Garner, North Carolina, United States Planet Fitness, Inc. Full time

    We are seeking a Business Development Representative Seasonal to join our team at Planet Fitness, Inc. About the Role:This is a seasonal position responsible for assisting customers with their fitness needs, promoting membership sales, and providing excellent customer service.The estimated salary for this role is $18-$22 per hour, depending on location and...


  • Garner, North Carolina, United States Planet Fitness Inc. Full time

    About UsAt Planet Fitness, Inc., we are dedicated to providing an exceptional fitness experience for our members. As a rapidly growing franchisor and operator of fitness centers in the United States, Canada, and abroad, we prioritize creating a Judgement Free Zone where everyone feels welcome and motivated to achieve their wellness goals.The RoleWe are...


  • Garner, North Carolina, United States Food Lion Full time

    About Food Lion:Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. We are committed to providing exceptional customer service, quality products, and a safe and healthy...

  • Team Member

    2 months ago


    Garner, United States EDXP RALEIGH LLC Full time

    Job DescriptionJob DescriptionJoin Our Team as a Team Member at EDGE Express Car Wash!Are you a dynamic, people-focused leader with a passion for customer service management? Do you thrive in fast-paced environments and envision making a significant impact on a growing business? EDGE Express Car Wash invites you to seize the opportunity to shape our future...


  • Garner, North Carolina, United States Horizon Services Full time

    Compelling Benefits and Growth OpportunitiesWe are seeking a highly skilled HVAC Service Specialist to join our team at Horizon Services. As an industry leader in plumbing, heating, and air conditioning, we offer unmatched customer service and technical expertise.Salary and IncentivesOur HVAC Service experts can earn up to $48+/hr. with bonuses and...


  • Garner, North Carolina, United States Food Lion Full time

    Job DescriptionWe are seeking a motivated and detail-oriented Center Store Sales Representative to join our team at Food Lion. As a Center Store Sales Representative, you will be responsible for maintaining high levels of sales and quality in our grocery department.About Food LionFood Lion is a leading grocery retailer with a commitment to providing...


  • Garner, North Carolina, United States Walmart Full time

    **About Walmart**We are seeking a highly motivated and customer-focused Sales Associate to join our General Merchandise team. As a Sales Associate at Walmart, you will be responsible for:• Reviewing customer orders and locating merchandise on the sales floor• Ensuring customer orders are filled accurately• Smiling, greeting, and thanking customers with...


  • Garner, United States Meg Hunter - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...