Customer Success Manager: Canada
4 weeks ago
Customer Success ManagerEkwa Marketing focuses on innovation and impactful solutions in healthcare digital marketing. We are the trusted partner for healthcare professionals, including doctors, dentists, plastic surgeons, and dermatologists, offering expertise in internet marketing, social media, mobile optimization, and local search engine optimization. What differentiates us from other companies is our technical expertise and dedication to our client's success. Every campaign we design is evidence of our commitment to delivering meaningful results.By joining Ekwa, you become a part of a dynamic team reshaping how healthcare practitioners connect with their patients in the digital age. Here, you'll collaborate with professionals who are skilled in achieving genuine, transformative outcomes and leaving a lasting mark on our clients' success stories.Roles and Responsibilities:Maintaining client relationships and engagement through proactive communication and personalized strategic advice.Collaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions.Running quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutionsManaging the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as neededOwning the renewal process with clients and strategically tackling cancellations to achieve retention goalsIdentifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goalsSkills and Experience:A love for building relationships and digging deep to understand customers' needs and challengesExceptional written and verbal communication skillsEmpathetic and patient approach with a customer-centric mindsetExcellent organizational and time management skills to effectively juggle multiple client accounts and responsibilitiesResults-driven self-starter with a proven track record for achieving revenue targetsComfort with ambiguity and autonomy, along with a propensity and willingness to constantly learn, build, and iterate processesPost-secondary education (or equivalent work experience)Minimum of 2 years of work experience in a customer-facing roleBackground in online marketing and search engine optimization (SEO) is highly desirable.Other Requirements:Work From Home: This is a remote-work-first role. However, you are expected to meet with senior management on a recurring basis.Click Here to Learn about our businesses: Ekwa Marketing Inc. Is a Canada-based company that provides services to doctors, dentists, plastic surgeons, dermatologists, and other healthcare professionals who dominate internet marketing, social media, mobile, and local search engine results to outclass their competition
-
Customer Success Manager
4 weeks ago
Albany, United States Huzzle Full timeHuzzle Sales RepresentativeAt Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they're hired...
-
Customer Success Manager
4 weeks ago
Albany, United States Kyriba Full timeAbout UsKyriba is a global leader in liquidity performance that empowers CFOs, Treasurers, and IT leaders to connect, protect, forecast, and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase...
-
Enterprise Customer Success Manager
2 weeks ago
Albany, United States NY Staffing Full timeEnterprise Customer Success ManagerThe Enterprise Customer Success Manager (CSM) role is critical to driving customer success within Pearson's Enterprise Learning Solutions division. As a CSM, your primary focus will be ensuring that our highest value customers using the Credly platform Pearson's end-to-end solution for creating, issuing, and managing...
-
Customer Success Manager
7 days ago
Albany, NY, United States Emerson Full timeThe Customer Success Manager (CSM) at NI serves as a trusted advisor to enterprise customers, ensuring they achieve measurable business outcomes through NI's software solutions. This role is dedicated to driving software adoption by showcasing value and aligning NI's technology with customer objectives. The CSM partners with executives and technical teams to...
-
Director, Customer Success
2 days ago
Albany, New York, United States Kong Inc. Full time $250,000 - $300,000 per yearAre you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.As the Director of Customer Success Management (CSM) for...
-
Director, Customer Success
4 days ago
Albany, New York, United States Kong Full time $120,000 - $180,000 per yearAre you ready to power the World's connections?If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.As the Director of Customer Success Management (CSM) for...
-
Customer Success Manager
4 weeks ago
Albany, United States Hospitable.com Full timeJob TitleTLDR; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it.We are bold, like risks, and take on big challenges together....
-
Customer Success Manager
2 weeks ago
Albany, United States NY Staffing Full timeTerritory Service ManagerAs a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts. You will work closely with internal teams to ensure that service level agreements (SLAs) are met and operational metrics, including response time, technician training, part inventory, and uptime, are...
-
Customer Success Account Manager
2 weeks ago
Albany, United States Adobe Full timeAccount ManagerChanging the world through digital experiences is what Adobe's all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...
-
Customer Success Supervisor
2 weeks ago
Albany, United States UPS Full timePremier Customer Success SupervisorExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the...
