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eCommerce Content Specialist

4 months ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

JOB SUMMARY: The eCommerce Content Specialists supports the web content update process ensuring the accuracy of content displayed on RSSC.com and its web properties. Interact with international/consumer/trade marketing and revenue management to gather and enter all assets required for displaying product offerings and itinerary deployment on rssc.com. The role will leverage content management systems to update and maintain media assets including images, PDFs and web pages using HTML and CSS.


DUTIES & RESPONSIBILITIES:

  • Collaborate in the creation and regular updates of web pages on RSSC.com, guaranteeing the display of accurate and up-to-date information.
  • Collaborate with creative team to implement design and development of web pages using HTML and CSS.
  • Utilize content management systems to refresh and maintain the content and imagery on our brand websites, ensuring they remain current and engaging.
  • Work closely with our international offices and trade marketing teams to streamline requests, adhere to project timelines, and secure necessary assets. Ensure requests are clearly communicated and executed to maintain consistency across consumer and trade content, promotional offers, homepage messaging, and landing pages.
  • Provide assistance for ad-hoc CMS-related requests from the Marketing team, including the management of vanity URLs, hosting of images, PDFs, and more.
  • Oversee the management of the Information inbox, ensuring that all inquiries are promptly addressed or delegated to the appropriate departments.
  • Handle lower-level Web Requests to become more acquainted with the business operations and Content Management System (CMS) while escalating more complex issues to the eCommerce Manager.
  • Support website audits with a special focus on optimizing the mobile experience; identifying and resolving issues such as image cropping errors, scroll bars, accessibility concerns, and copy legibility.
  • Review content across critical sections of the website for accuracy and relevance.
  • Coordinate with global stakeholders to approve content and source new copy and imagery as necessary.
  • Carry out general SEO tasks based on technical recommendations to enhance the site's visibility and search engine rankings. Employ process documentation for ongoing tasks and contribute to the knowledge base by documenting new learnings.
  • Maintain the Regent Program calendar, keeping it up to date with promotions and other e-commerce initiatives to ensure the Digital Experience team is informed about the available windows for code deployments and miscellaneous development launches.
  • Perform other job-related functions as assigned.


QUALIFICATIONS


DEGREE TYPE: Bachelor's Degree


FIELD(S) OF STUDY: Business, Marketing or related field of study or any equivalent combination of education and/or experience.


EXPERIENCE:

  • 2 years Digital Marketing experience with travel industry experience preferred.
  • Basic experience using HTML, CSS, Photoshop.
  • Strong background and knowledge of Content Management Systems and Microsoft Excel.


COMPETENCIES/SKILLS:

  • Excellent written and verbal communications skills.
  • Familiar with content management systems.
  • Experience in proofreading and eye for design are a plus.
  • Ability to use time effectively, prioritize, and manage multiple projects with time sensitive deadlines.
  • Ability to approach others in a tactful manner and to respond well under pressure.
  • Excellent follow up skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint with experience using Photoshop, Dreamweaver, Omniture and Adobe Analytics a plus.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.