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Sales Operations Coordinator

4 months ago

Irvine, United States Induce Biologics USA Inc. Full time

The Sales Operations Coordinator strengthens the commercialization strategy by assisting field management in the onboarding of new customers and distributor partners, as well as facilitating customer fee schedules and reporting/analytics. Key to the role is managing field requests for fee schedules, distributor agreements, surgeon affiliations, and access to information. Coordinates the implementation and execution of field operations, including territory alignment, etc. Will act as a business liaison to regional managers and commercial team leaders to optimize revenue growth.


Essential Functions & Responsibilities

  • Provide administrative support to the Commercial Team and the Customer Service Team.
  • Conducts statistical analysis on distribution and revenue to ensure optimal execution and attainment of growth objectives.
  • Instructs Commercial Team, marketing managers, field area managers, and support staff in accessing information.
  • May administer the field forecasting system, which provides management with current product revenue potential.
  • Compile and/or review fee schedule files before sending to customer facility for inclusion in RFPs and purchasing agreements.
  • Support field in providing product fees and account data analyses; and accurate reporting and discrepancy resolution, working with Accounts Receivable and Customer Support.
  • Utilize CRM, ERP, and other reporting tools as a super user to complete analysis and recommendations for territory alignment, increased customer engagement and retention.
  • Assist with creation of distributor agreements, territory alignment and surgeon tracking.
  • Provide back-up support to Customer Service for order processing.


Education/Experience Required

  • High School Diploma or equivalent
  • Minimum two (2) years of Sales Operations Experience
  • Preferred experience with a small company and/or start-up environment in the medical device, biologics, or pharma/biotech industry.


Education/Experience Preferred

  • Bachelor's degree in business administration, healthcare administration, or a related field preferred
  • 5-8 years’ experience in Sales Operations and/or Customer Service experience, preferably in medical device and/or pharmaceutical industry


Skills, Knowledge, and Abilities

  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with inventory management systems/software is a plus.
  • Advanced skills in Microsoft Excel.
  • Must be able to adapt well to a frequently changing, fast-paced environment.
  • Must be detailed oriented, organized and have effective follow up skills
  • Must be articulate and have strong customer service skills; professional on the phone and in-office interactions.


For California, the base pay range for this position is $22.00 to $28.00 / hour. The pay for the successful candidate will depend on various factors (e.g., qualifications, skills, education, prior experience).