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4 months ago
IT Service Desk Lead/Manager OR IT Operations Manager will be responsible for providing hands-on support for complex technical issues that require escalation or specialized expertise, troubleshoot hardware and software problems, perform installations, upgrades, and repairs, and assist end-users with technical inquiries. In addition, we are seeking a resource that can stay up to date with the latest technology trends and provide recommendations for improving systems and processes.
Location: Irvine, CA
Duration: Duration: 3-6 mo. CTH
Salary Rate: $60-65/hr.
This position will report directly to the VP of IT
**Current or previous MSP experience a HUGE PLUS**
Coming from a small - mid size environment is ideal, enterprise environments are not preferred for this role.
Day to Day Responsibilities:
- At least 4+ years within a management or lead position, with a heavy background in Information Technology
- 2+ years of experience Managing a Service Desk - knowledge of Ticketing Systems and Monitoring Software
- Participating in the development and implementation of IT projects, including system upgrades, migrations, and deployments.
- Responsible for managing a team of Service Desk / Desktop Analysts of Tier 1 and 2 providing technical support.
- Leading and supervising a team of service desk technicians, providing guidance, training, and performance feedback.
- Managing and overseeing the daily operations of the IT service desk, including incident management, service requests, and user support.
Technical Experience:
- Has a technical core competency that can be demonstrated and is able to stay current in knowledge of hardware, software, networking, applications, and systems engineering.
- Knowledge of Windows and Servers, Active Directory, Exchange On-Prem and Office 365 along with 2+ years previous Cloud Services Experience (Azure)
- Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
- Tier II/III technical knowledge required to manage and handle challenging technology issues that arise
- Managing relationships with other departments and vendors to ensure quality of service and adherence to service level agreements (SLAs).
- Ability to setup and monitor (servers, network, applications, phone systems) critical system 24/7 and escalation to get the issue resolved as quickly as possible.
OTHER:
Current or previous MSP experience a HUGE PLUS
